Are you looking for a great opportunity and have at least 1-2 years of call center experience? This is the opportunity for you!
This is a remote opportunity but candidate must be within 50 miles of Kansas City
Start Date: TBD
Pay:$17.00 per hour ($18.00 if bilingual)
Job Components?and?Primary Responsibilities:
- Serve as a single point of contact for the customer and form a strong relationship to support them
- Own problem through to resolution on behalf of the member in real time or through comprehensive and timely follow-up with the member
- Research complex issues across multiple databases and work with support resources to own the resolution of all customer issues and anticipate their future healthcare needs or potential opportunities to improve the experience
- Respond to and own consumer inquiries and issues
- Conduct proactive research on assigned member accounts to identify service issues
- Identify gaps in processes and work closely with other departments for process improvement
- Meet the performance goals established for the position in the areas of efficiency, call quality, customer satisfaction, first call resolution and attendance
Required Qualifications:
- High School Diploma / GED (or higher) OR equivalent work experience
- Minimum of 1+ years of combined education, work and/or volunteer experience
- MUST BE ABLE TO WORK ONSITE
Preferred Qualifications:
- Health Care/Insurance environment (familiarity with medical terminology, health plan documents, or benefit plan design)
- Social work, behavioral health, disease prevention, health promotion and behavior change (working with vulnerable populations)
- Sales or account management experience
- Customer Service Experience / Call Center Experience is a Must
Must be available to work between the hours of 7:00AM- 11:00PM and available on weekends
#ramp
