Department and Name: SMG – Call Center Operations
Physical Location: SRMH Sentara RMH Atrium
Employment Status: Regular – Full-Time
Shift: First (Days)
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Award-winning: Sentara is a Virginia and Northeastern North Carolina based not-for-profit integrated healthcare provider that has been in business for over 131 years. Offering more than 500 sites of care including 12 hospitals, PACE (Elder Care), home health, hospice, medical groups, imaging services, therapy, outpatient surgery centers, and an 858,000 member health plan. The people of the communities that we serve have nominated Sentara “Employer of Choice” for over ten years. U.S. News and World Report has recognized Sentara as having the Best Hospitals for 15+ years. Sentara offers professional development and a continued employment philosophy!
When you join Sentara in a professional or management role, you become part of a progressive team of business leaders and operational experts. Our organization and our people are highly respected for the knowledge and innovation that we demonstrate each day. Working with us is an opportunity to have a positive influence on our growth and the communities we serve.
- Sentara is hiring a Customer Service Representative for the Clinical Access Centralized Scheduling Department.
- Position Status: Full-time, Day Shift
- Standard Working Hours: Monday – Friday, 8:00AM to 4:30PM
- Position Location: Remote work. Sentara will provide the equipment. High-speed internet is required. If internet is out must travel on site to work at one of the following locations:
- RMH Atrium – 2000 Beery Road, Harrisonburg, VA
- Martha Jefferson hub — 590 Peter Jefferson Parkway, Charlottesville, VA
- Minimum Requirements:
- High School Diploma or equivalent
- Two years of Customer Service experience. Experience with medical insurance in a hospital or physician's office setting preferred
- High Volume call center experience preferred
- Epic EMR experience preferred
- Data entry skills
- Must be available for a 11/04/24 start date
- Responsibilities:
- Primarily responsible for handling incoming calls to effectively address eligibility, claim, and payment issues or to address and perform patient scheduling and referral work.
- Provide quality service and customer satisfaction through effective communication and education.
- Responsible for all areas of customer service as it pertains to research and resolution of telephone inquiries.
- Schedules a high volume of procedures for patients in a computerized scheduling system.
- Accountable for accurately and completely obtaining required information in the scheduling process, ensuring the correct patient and procedure requested, has been scheduled.
- Responsible for order entry process, communications, guest relations, medical record maintenance/analysis, and various clerical duties within scope of role.
- Benefits: Sentara offers an attractive array of full-time benefits to include Medical, Dental, Vision, Paid Time Off, Sick, Tuition Reimbursement, a 401k/403B, 401a, Performance Plus Bonus, Career Advancement Opportunities, Work Perks, and more.
- Our success is supported by a family-friendly culture that encourages community involvement and creates unlimited opportunities for development and growth.
- Be a part of an excellent healthcare organization that cares about our People, Quality, Patient Safety, Service, and Integrity. Join a team that has a mission to improve health every day and a vision to be the healthcare choice of the communities that we serve!
- Keywords: Indeed, Talroo-Allied Health, Monster, LinkedIn, scheduler, scheduling, referral, appointment, medical receptionist, healthcare administrative, call center, CSR, customer service representative, insurance verification, claim