Be part of the future!
We are one team, dedicated to working collaboratively to create the purposeful solutions that propel the world forward. We hope you will join our diverse team of top people – you bring your talent, and we’ll give you the space and opportunities to grow and succeed. We are committed to make a difference.
What we offer:
• Competitive Starting Pay
• Paid Training
• Global Advancement Opportunities
• Company Vehicle (as applicable)
• Referral Bonuses
• Comprehensive Benefits
• Medical/Dental/Vision insurance
• Health Savings Account (HSA)
• Life Insurance
• 401(k) savings plan with company match
• Short-Term and Long-Term Disability
• Employee Assistance Program
• Wellness Program
• And More!
What you will do:
This position will be responsible for the scheduling and optimization of service work. The scheduler will have the responsibility of ensuring all customer commitments are met regarding service delivery.
How you will do it:
- Candidate will perform a variety of customer service/dispatching and administrative duties required to receive, screen, record, prioritize, assign, and close customer requests for life safety systems inspections.
- Help reassign work as needed, making judgments based on current workloads & priorities.
- Contact customer to communicate status changes.
- Coordinate with subcontractors to perform work, place work orders, process purchase orders, and complete invoicing.
- Professionally field customer complaints and attempt to resolve, involving supervisor when necessary.
- Validate and perform invoicing transactions for inspection calls in Oracle based computer systems daily. Utilize extensive administrative, business and process knowledge in a variety of areas to support one or more departments.
- Participates in accounts receivable activities and provides back up customer call handling, as needed.
- Interfaces with client to create service work tickets and coordinates technician activities.
- Provides administrative, day-to-day support in the service operational areas.
- All other duties as assigned.
What we look for:
Required
- 3-5 years of work experience in customer service/dispatching and administrative roles.
- Excellent communication skills
- Strong MS Excel user. Experience with Oracle based computer systems a plus.
- Prior experiences with accounts receivables
- Prominent level of organization
- Fleet scheduler or service coordinator, experience helpful.
Preferred
- Associates or Bachelor’s preferred
- Experience working in a SimplexGrinnell District or in a fast-paced work environment
- Use of ACE/Oracle systems preferred
- Product knowledge of life safety (fire alarm & sprinkler) equipment preferred
