The Quality Outcomes Coordinator (QOC) works at the unit-level, in collaboration with bedside staff and unit leaders to deliver effective, efficient, high-quality care. The QOC continuously evaluates care at the bedside, identifies gaps in processes and facilities process improvement activities to improve outcomes. Implements evidence-based research into practice to ensure patients benefit from the latest innovations in the delivery of care. The QOC serves to increase the driving force and consistency of quality and safety at the unit level.
- Ability to balance multiple tasks/projects while meeting organizational standards.
- Utilizes metrics on unit dashboard and other quality metrics (NDNQI, VON, etc.) to prioritize and drive practice changes.
- Evaluates current practices and implements evidence-based practice recommendations for change.
- Collaborates with the unit manager, supervisor, bedside staff, other healthcare providers to address issues related to patient care and patient care outcomes.
- Participates in work groups to improve unit and hospital wide patient care issues through implementation of evidence-based practices.
- Serves as a role model and resource for the nursing division shared governance model.
- Collects data and evaluates trends in patient outcomes on the unit (nurse-sensitive indicators, core measures, VBP metrics, occurrence reporting).
- Reviews overall compliance by staff on regulatory agencies related to patient safety.
- Participates i safety initiatives at the department level to improve care outcomes within the microsystem of care.
- Collaborates and works with other unit quality outcomes coordinators to improve care across the continuum.
- Writes and revises unit-based policies, procedures, and standards to reflect the latest evidence.
- Tracks and reports quality outcomes and unit trends to management, physician teams, and bedside nurses.
- Provides real time accountability, coaching, education to promote ownership of safe practice.
- Utilizes performance improvement methodologies (PDSA) to implement change.
- Completes an equivalent of 8 hours of direct patient care hours per week.
- Participates in daily WB rounds to evaluate care and ensure that current practices and policies are being followed
- Collaborates with bedside nurses and providers in evaluating daily necessity of urinary catheters, telemetry, and central lines
- Collaborates with unit manager, supervisor, other QOCs, and quality department to ensure consistency of practices across the continuum
- Reviews enterprise reports, tracks trends, and facilitates process improvement teams to improve processes
- Reviews events of hospital-acquires conditions, identifies trends, and facilitates process improvement efforts to reduce unit risk
- Proactively rounds on unit, focusing on high-risk patients to ensure appropriateness of care
- Performs daily rounds with bedside nursing staff to address patient risk for falls and ensure appropriate interventions are in place, necessity and compliance of invasive lines, continued need for telemetry use, correct and complete documentation, restraint necessity and continuation, risk of pressure injury and implementation of appropriate reduction measures, and overall patient and environmental safety
- Assesses and evaluates the appropriate use of bedside sitters and video remote sitters, if applicable
- Promotes transparency of data and accountability by providing quality reports to unit leaders and bedside nursing staff on a daily, weekly, monthly, quarterly, and yearly basis
- Collaborates with unit leadership and unit educator in conducting a needs assessment for continued education
