RemX is looking for Local Remote Call Center Reps Kansas City
Pay: $17/hr and $18/hr for bilingual candidates (English/Spanish)
Hours: Must be open to work shifts between 7:00 AM – 12:00 AM Monday – Sunday (Must be available for weekend scheduling)
Title: Member Experience Advisor
- Assist callers with questions and navigations of health or meal benefits
- Serve as single point of contact for customers and build a strong relationship supporting them.
- Respond to and own consumer inquiries/issues.
Requirements:
- 1 year of customer service experience with the same company
- High School diploma
- Goal-driven and detail oriented
Responsibilities:
- Provide resolution for customers.
- Serve as single point of contact for customers and build a strong relationship supporting them.
- Respond to and own consumer inquiries/issues.
- Provide education and status on previously submitted pre-authorizations or pre-determination requests.
- Meet the performance goals established for the position in the areas of efficiency, call quality, customer satisfaction, first call resolution and attendance.
- Conduct proactive research on assigned member accounts to identify service issues.
