Job Summary
Ready for a change? Bring your mechanical background to Endurance and use your automotive knowledge in a professional remote environment. The Mechanical Claims Adjuster is responsible for investigating, evaluating and negotiating minor to complex vehicle repair claims and accurately determining coverage and liability (based on the reported fact scenario). You will be measured on your ability to provide accurate benefit and adjustment amounts on claims and reach fair, efficient claims resolutions while managing costs in accordance with policies and procedures.
Key Responsibilities
- Adjudicate and authorize claims within your dollar-limit authority.
- Ensure the accuracy of coverage information when responding to inquiries by providing customer clarity on coverage and financial commitment.
- Successfully handle an average of 40-50 inbound calls daily from repair centers and Endurance Customers/Contract Holders.
- Review and determine claims based on the reported fact scenario given by the repair facility submitted through the online portal.
- Collect and verify all diagnostic information provided by the repair facilities.
- Respond to inquiries while providing information and explanations regarding Endurance's various levels of coverage.
- Manage Workflow – Process and complete all requests and documents in accordance with established processes and procedures.
- Achieve and maintain agreed-upon metrics within the scheduled time.
- Establish, develop, and maintain positive business and customer relationships.
- Being interactive and communicative with management and co-workers in a visible manner is an essential function of the job; therefore, camera usage is required for training, team meetings, and meetings with management.
Keys to Success
- High school Diploma or equivalent work experience.
- 1-2 years working at a dealership and/or independent auto repair shop.
- 1-2 years of automotive repair procedures, processes, parts, and repair costs
- 1-2 years of proven success negotiating and problem-solving
- Ability to efficiently understand contracts/policies/procedures and apply them accordingly.
- Must be able to communicate effectively with contract holders/customers, agents, dealers, internal staff, and upper management.
- Experienced in ProDemand, Alldata, and Carfax is a plus
- Call-center experience is a plus
The candidate(s) offered this position will be required to submit to a background investigation.
Our Benefits Include:
- Paid training and upward mobility —we invest in your growth
- 401(k) with company match after 90-days of employment
- Medical, Dental and Vision Insurance
- Voluntary Life Insurance
- Internet Stipend
- Paid Time Off
Learn more about life at Endurance—connect with us on LinkedIn, Facebook, Instagram and Twitter.
Equal Employment Opportunity
Endurance Warranty Services is proud to be an equal-opportunity employer. We celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Our differences are what make us better together.
About Endurance
Endurance Warranty has been honored with multiple Stevie Awards for being a great place to work, and we’re growing rapidly. We’re a fast-paced company offering limitless opportunities to grow your career. Thanks to our dedicated employees, we provide best-in-class auto repair coverage to customers across the country, protecting people from unexpected and costly breakdowns for almost 15 years. At Endurance, we embrace the entrepreneurial spirit, and you’ll play a role in shaping this dynamic industry. We offer great pay, amazing benefits, and the opportunity to learn and grow.
When you work for Endurance, you’re working for a company that cares about you and your future. We empower employees to lead, drive change and give back where they work and live. Our people are our greatest strength, and we’re proud to work as a diverse team to serve our customers and our community.
Therefore, we’ve been honored as a top place to work, including multiple StevieⓇ Awards for the best workplace and great employer. For the last several years, Endurance has also earned a spot-on Selling Power’s “50 Best Companies to Sell For” and consistently makes industry lists from Crain’s and Inc. magazine for our continuous and significant growth. Experts in the industry recognize that our employees care as well—Consumer Affairs highly recommends Endurance, and our customers highly rate us on Google, Trustpilot, and other major online review sites.
Come accelerate your career with us. We’ll give you the tools you need to succeed at work and the flexibility to enjoy life outside of your job.
