Job Description:
Do you have a passion for helping people? Be a part of a company that invests in its employees’ growth and development. Endurance is looking for Remote Customer Service Representatives with a positive attitude and attention to detail to facilitate inbound calls. As a Representative, you will be required to update administrative details of customer accounts and/or direct calls to the appropriate department as needed.
Key Responsibilities:
- Handle high volume of inbound calls from customers and direct them to the proper departments if applicable
- Work closely with other departments to ensure a positive customer experience
- Strong problem-solving skills to quickly identify the root cause of customer issues and resolve when necessary
- Help explain contract details
- Manage existing customer relationships that give our customers peace of mind and worry-free driving
- Process payments and set up payment arrangements to resolve customer accounts
- Being interactive and communicative with management and co-workers in a visible manner is an essential function of the job; therefore, camera usage is required for training, team meetings, and meetings with management.
Key to Success:
- Excellent customer service, communication, and listening skills
- Can work in a fast-paced environment, under pressure, and with other employees
- General computer and typing skills
- Passion for customer service and quality work
- Must be focused and reliable
- Ability to prioritize, Organize and multitask.
- High School diploma or GED required.
- Bilingual (Spanish/English) is a plus.
The candidate(s) offered this position will be required to submit to a background investigation.
Our Benefits Include:
- Paid training.
- Voluntary Life Insurance
- Internet Stipend
- Equipment included
Equal Employment Opportunity
Endurance is proud to be an equal opportunity employer. We celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Our differences are what make us better together.
About Endurance
Endurance is a subsidiary of Endurance Warranty Services. Endurance Warranty has been honored with multiple Stevie Awards for being a great place to work, and we’re growing rapidly. We’re a fast-paced company offering limitless opportunities to grow your career. Thanks to our dedicated employees, we provide best-in-class auto repair coverage to customers across the country, protecting people from unexpected and costly breakdowns for almost 15 years. At Endurance, we embrace the entrepreneurial spirit and you’ll play a role in shaping this dynamic industry. We offer great pay, amazing benefits, and the opportunity to learn and grow.
When you work for Endurance, you’re working for a company that cares about you and your future. We empower employees to lead, drive change and give back where they work and live. Our people are our greatest strength and we’re proud to work as a diverse team to serve our customers and our community.
This is why we’ve been honored as a top place to work, including multiple StevieⓇ Awards for the best workplace and great employer. For the last several years, Endurance has also earned a spot on Selling Power’s “50 Best Companies to Sell For,” and consistently makes industry lists from Crain’s and Inc. magazine for our continuous and significant growth. Experts in the industry recognize that our employees care as well—Consumer Affairs highly recommends Endurance and we’re highly rated by our customers on Google, Trustpilot, and other major online review sites.
Come accelerate your career with us. We’ll give you the tools you need to succeed at work, and the flexibility to enjoy life outside of your job.
