Job Title: Telehealth Clinical Technician REMOTE JOB
Location: Remote (Computer and 2 screens provided)
Shift: Mon - Fri 8A – 4:30P EST or CST, No Nights or No Weekends and closed on all Federal Holidays
Experience:
- Must have >1 years of experience in Telehealth
Key Responsibilities:
- Timely Scheduling: Schedule patient appointments within 3 business days of receiving the order.
- Daily Productivity: Complete 20 scheduling tasks each day and resolve appointment issues within 2 business days.
- Customer Service: Maintain excellent service with no more than 2 valid complaints per quarter.
- Protect Privacy: Keep patient information secure and follow all confidentiality rules.
- Clinic Profile Management: Update clinic schedules and complete training on time. Keep profile errors to a minimum.
- Telehealth Support: Assist clinical staff, patients, and families with scheduling and technical support, responding quickly to any inquiries.
