Description
Job Title: Seasonal Customer Service Specialist (Evening Chat & Email)
Department: Ecommerce Contact Center
Reports To: Ecommerce Contact Center Director
ABOUT US:
Go! Retail Group is based in Austin, Texas. We are an established retailer with a passion for innovation, operations and community. The parent company to Go! Stores, Attic Salt Stores, Toys”R”Us Flagship, Calendars.com, NIQUEA.D, Snoozimals and Tiny Headed Kingdom.
We are the dominant retailer of calendars, games and toys products in shopping centers nationwide. We opened our first stores in 1993, and operate 200 year-round stores and 600 seasonal stores in malls, outlets, shopping centers, and lifestyle centers across the United States. In addition, we operate 3PL services and manage two large distribution centers.
Go! Retail Group boasts an admirably stable workforce, with many employees having more
than 10 years of tenure. For more information on our company, visit www.goretailgroup.com.
Our Values:
We are a family-owned business and believe in operating responsibly and with heart.
Our values are the foundation to our business.
- Innovate and collaborate: We never want to stop dreaming and bringing ideas to life as a team.
- Integrity and transparency: How we show up in everything we do matters to us.
- Community: We take pride in being a supportive and flexible employer, building deep relationships with our partners, and have a positive impact on our diverse communities and ecosystems.
- Fun: At the core, Go! Retail Group is about bringing joy to our customers. The process to get there should be fun and challenging.
*Mandatory training will 11/11/24 - 11/15/24 from 5pm- 10pm & held remotely. The seasonal position ends in early January 2025 on or after 1/4/25.*
*Equipment must be picked up at our South Austin Office and returned there. Only applicants based in Central Texas will be considered. *
Overview:
The Evening Email & Chat Seasonal Customer Service Specialists will provide customer support via chat and email as we continue to offer superior customer service for the upcoming holiday season. We are hiring staff for these seasonal positions starting now. The work schedule is Monday – Friday from 5pm to 10pm & it is essential that applicants can meet these availability times throughout the 8-9 week season.
Essential Functions:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Create great customer experiences
- Process chat and email inquiries, assisting via phone if necessary
- Assist customers with product inquiries, order, account and website issues
- Maintain and grow knowledge of products, promotions, and sales techniques to increase customer satisfaction and sales
- Support the mission statement and core values (commitment, integrity, openness) of Go Retail Group
Requirements
Required and Preferred Qualifications:
- Positive attitude and productive, professional and courteous manner
- Strong written and verbal communication, including excellent grammar
- Demonstrated computer skills, including use of Word, Excel, Outlook, and ability to type at least 40 WPM
- Ability to accomplish tasks in the most timely and efficient manner
- Multi-tasking, problem solving and organizational skills
- Openness to receiving feedback and incorporating it into daily work
- If working from home, high-speed internet via ethernet cable connection and a quiet space to work from home
Preferred Qualifications:
- 6 months+ contact center experience
This job description has been designed to indicate the general nature and level of work performed by employees within this position. The actual duties, responsibilities, and qualification may vary based on assignment or group.
Go! Calendar Holdings, LLC is an equal opportunity employer and does not discriminate against individuals on the basis of race, gender, age, national origin, religion, marital status, veteran status, or sexual orientation.
