Customer Experience Associate (Seasonal/Temporary)

PLL • Temp work • Remote (United States) • $15.50 / hour • 2h ago

Job Title: Customer Experience Associate (Seasonal/Temporary)

Estimated Weekly Hours: Up to 30 hours a Week

Location: Remote

Compensation: $15.50 per hour

Job Description:

The PLL is looking for a highly motivated and customer-focused individual to help our team as a Customer Experience Associate during the holiday season from Late October 2024 to January 1, 2025. The ideal candidate will have prior experience providing exceptional service to our customers, answering questions about our products and services, processing orders and transactions, and resolving issues and technical problems.

Qualifications:

1+ years experience working in within e-commerce space
1+ years of experience working in customer service and fulfillment operations
Highly organized and able to prioritize and execute against deadlines
A love for customer service/delivering a world class experience
Familiarity with Google Sheets and/or Excel
Experience working with Shopify or other e-commerce backend platforms
Experience working directly with warehouses
Ability to work Eastern Standard Time schedule
Ability to work on Holidays as needed

Responsibilities:

Managing customer communication across all channels that enable customer interactions including email, phone, and social inquiries
Processing orders and transactions accurately and efficiently: adding sample orders, following up with 3PL regarding inventory issues and shipping status
Troubleshooting technical issues with products or services and reporting issues that are surfaced by customers or otherwise
Informing customers about confirmed product and/or service issues
Proactively monitoring customer feedback on 3rd party marketplaces and compiling opportunities for improvement

Extra Credit:

Prior experience within sports

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