What you will do
Are you self-motivated and looking to further develop and train field technicians? Do you want to be able to provide top of the line offerings for yourself and your team? If so, we are looking for YOU to join OUR team!
We provide factory certification through our Service Technical Academy (STA) with milestone recognition and monetary rewards and advancement, incentive opportunity for executed pull-through work, top of the line technology, equipment, and uniforms and a #1 focus on employee safety. We will equip you with tools and a vehicle to perform your job at the highest standard.
How you will do it
The Technical Team Lead (TTL) must be a skilled craftsman in their trade and have a minimum of five (5) years actual, practical working experience in the industrial HVAC chiller and /or mechanical equipment service industry. Interaction with customers, ability, and desire to help develop technicians, attention to detail while on site and in quoting jobs, scheduling, promoting safety and constant communication plays a key role in this position. Must be computer literate and tech savvy and can develop, close, and manage all types of quoted work.
Adheres to all Johnson Controls and customer safety standards. Provides safety leadership and instruction to all Technicians. Provides safety awareness and instruction to subcontractors on Johnson Controls work sites.
Recognized as a Leader by peers while being a coach and mentor within the branch. Escalation point on technical issues and provides on-the-job training for other technicians.
Provides solutions to others on very complex system problems by either troubleshooting or advising how to resolve problems.
Assists management with assuring proper field operational disciplines of other Technicians are followed.
Regularly provides input on development and training needs of the branch.
Creating complete and assists field members in developing quotes and estimates for identified L&M work and submits to the Customer, Service Manager or Customer Service Agent. Drives L/M quoting for branch service growth.
Assists with the identification and ordering of material needs required for service delivery.
Assists the Service Manager or Customer Service Agent with identifying and scheduling individuals with the correct skills and knowledge to perform repairs or installation.
Communicates with customer upon arrival and before leaving the work site. Ensures high levels of customer satisfaction. Meets regularly with customer to become familiar with operating problems. Keeps customer informed on the nature of service provided, outstanding issues and recommends system enhancements, upgrades, and or repairs.
Manages assigned work to meet a professional level of execution, on-time and to the customer’s satisfaction.
What we look for
Required
Requires a Mechanical Journeyman License
5+ years of residential / light commercial /commercial HVAC / mechanical troubleshooting experience.
5+ years of Johnson Control’s internal policies and procedures
Valid driver's license, appropriate licenses to work with refrigerants, boiler and steam operational & service knowledge.
Good verbal and written communication skills
*This is a Bargaining Unit Position*
