Overview
The Client Operations Support Analyst provides technical support and troubleshooting of proprietary software application products across multiple technology stacks and multiple product arenas via telephone and/or internet to respond to customer inquiries and resolve client issues.
Responsibilities
- Answer help desk telephones for assigned account(s) and respond to customer inquiries to ensure customer needs are met.
- Assist customers in resolving complex technical problems by providing guidance regarding software and hardware problems.
- Follow up with customers to ensure that customer inquiries are resolved within the contracted or agreed upon time frame.
- Logs and tracks inquiries using a problem management database and maintain history records and related problem documentation.
- Maintain knowledge of company products and customer service processes.
- Review business and/or technical requirements.
- Effectively communicate with team members
- Complete all special projects and other duties as assigned.
Qualifications
- Must have a High School Diploma
- 0-1 years of related experience supporting engineering, information technology or other technical operations.
- Preferred 1 years’ experience within the Healthcare or Insurance space.
- Excellent written and verbal communication skills, with the ability to multitask and prioritize projects to meet scheduled deadlines.
- Strong data analysis and problem-solving skills. Ability to understand client’s business needs and correlate with data sources and processes.
- Ability to work well independently or in a team environment.
- Familiar with SQL and Oracle databases.
- Proficient in Microsoft Office Suite, including PowerPoint, Word, Excel, Outlook and Project
Mental Requirements:
- Strong verbal and written communication skills, with various levels of the organization and with clients.
- Strong organization skills, accuracy, and high attention to detail.
- Ability to navigate and analyze data from multiple systems.
- Ability to work with a high volume of transactions in a timely manner and meet deadlines.
Physical Requirements and Working Conditions:
- Remaining in a stationary position, often standing or sitting for prolonged periods.
- Must be able to provide a dedicated, secure work area.
- Must be able to provide high-speed internet access/connectivity and office setup and maintenance.
Base compensation ranges from $17.50 to $24.50. Specific offers are determined by various factors, such as experience, education, skills, certifications, and other business needs.
Cotiviti offers team members a competitive benefits package to address a wide range of personal and family needs, including medical, dental, vision, disability, and life insurance coverage, 401(k) savings plans, paid family leave, 9 paid holidays per year, and 17-27 days of Paid Time Off (PTO) per year, depending on specific level and length of service with Cotiviti. For information about our benefits package, please refer to our Careers page.
Date of posting: 10/4/2024
Applications are assessed on a rolling basis. We anticipate that the application window will close on 1/4/2024 but the application window may change depending on the volume of applications received or close immediately if a qualified candidate is selected.
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Cotiviti is an equal employment opportunity employer. Cotiviti recruits, hires and promotes individuals based on their qualifications for a specific job. Cotiviti values its diverse workforce and its selection of employees is made without regard to race, color, creed, sex, age, religion, pregnancy, childbirth or pregnancy-related conditions, national origin, sexual orientation, marital status, genetic carrier status, military service, veteran status, disability, or any other category of class protected by federal, state or local laws. All employment decisions and personnel actions, such as hiring, promotion, compensation, benefits, and termination, are and will continue to be administered in accordance with, and to further the principle of, equal employment opportunity.
Pay Transparency Nondiscrimination Provision
Cotiviti will not discharge or in any manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-I.35(c)
