JOB TITLE: Front/Back Office Specialist
GENERAL SUMMARY OF DUTIES:
- Greet patients upon arrival and check patients in on a daily basis.
- Collect all co-pays from patients if applicable.
- Obtain photo ID and insurance card to be scanned into system.
- Check patients out as needed to assist with patient flow.
- Schedule procedures
- Prepare end of day batch sheet.
- Collect all back balances
- Book appointments in Next Gen system when applicable.
- Confirm appointments for the following business day.
- Assist with office duties that can be performed at the check in desk.
- Assist with maintaining a pristine office.
- Maintain a neat and clean work environment.
EDUCATION: High School Diploma, with 1-2 years experience in healthcare background
KNOWLEDGE:
- Knowledge of clinic policies and procedures.
- Knowledge of computer systems, programs.
- Knowledge of medical terminology.
SKILLS:
- Must be able to multi – task.
- Must be able to express compassion and kindness to patients calling and being seen in the office.
- Must maintain a professional and upbeat attitude.
- Skill in written and verbal communication and customer relations.
- Must have above average computer skills and be familiar with teams, emails, wirtten communication.
ABILITIES:
- Ability to work with effectively with medical staff, Management, authorizations, external agencies and patients.
PHYSICAL/MENTAL DEMANDS: Requires sitting and standing associated with a normal office environment.
ENVIRONMENTAL/WORKING CONDITIONS: Normal busy office environment with much patient contact.
This description is intended to provide only basic guidelines for meeting job requirements. Responsibilities, knowledge, skills, abilities and working conditions may change as needs evolve.
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