Role Overview:
The KARL STORZ Surgical Operational Efficiency Specialist (SOES) is a trained Specialist with M.I.S equipment and devices and an integral member of the KARL STORZ Service team providing support in the San Antonio, TX area. The SOES is responsible for the management and troubleshooting of these devices (including hand instruments, video equipment, and the integrated Operating Room (OR1) within their assigned hospital.
SOES positions often pave the way to internal career advancement opportunities in areas such as Sales, Marketing, Leadership, and more.
Responsibilities:
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Face-to-face customer support, including OR, SPD, and Biomed,
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Preventative maintenance and management of endoscopy products so that they are always in good working order and ready for use including documentation of their functionality
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Monitoring, reporting, and facilitating repair/exchange transactions
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Keeping repairs and replacement equipment expenses within a predetermined budget for the account.
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Training and education for the OR, SPD, and supporting departments,
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Designing process improvements to improve efficiencies and reduce repair costs
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Identifying opportunities to reduce instrument damage and related repair costs
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Gathering detailed usage and repair data
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Identifying and implementing reusable strategies
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Communicating effectively with a diverse clientele including good written and oral communication skills as well as good interpersonal skills are required.
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Performing complex and time-critical tasks with optimum effectiveness and efficiency with little or no supervision in high-pressure situations.
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The SOES will be part of an operations team tasked with providing the customer with cost-reduction initiatives and value well beyond the tasks listed above.
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This role will include all aspects of the implementation of reusable M.I.S. products from training to procedural support.
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The candidate will also be responsible for capturing procedural and device usage data. While analysis of the data will not be necessary, they must have a strong comprehension of the data that is collected.
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In some accounts, the SOES will also be responsible for the transporting, cleaning, and packaging of instruments after use.
At its core, the SOES program’s goal is to manage M.I.S. devices and facilitate and expedite successful M.I.S. procedures, thus allowing the surgeon and staff to focus on the patient and not on equipment and related issues.
Essential Functions:
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Level of accountability: Generally independent but supervised;
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Level of decision making: Specialized tasks
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Supervision: Does not supervise others directly
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Financial/Budgetary: Little or no financial impact on revenues or cost
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Has contact with KSEA internal staff, other team members, and hospital contacts
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Physical Requirements: Considerable mental and physical effort
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Travel: Up to 5% of travel during the year
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Ability to work on-call weekends/evening hours (rotating schedule across the team)
- Must be able to lift/push/pull up to 25lbs
Qualifications:
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A minimum education level of a high school diploma with related experience; a higher degree preferred
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Preferred 2-4 years experience in surgical technology or central sterile experience or previous work history in medical sales or services management
