Responsibilities One of the nation’s largest and most respected providers of hospital and healthcare services, Universal Health Services, Inc. (UHS) has built an impressive record of achievement and performance. Growing steadily since its inception into an esteemed Fortune 500 corporation, annual revenues were $14.3 billion in 2023. During the year, UHS was again recognized as one of the World’s Most Admired Companies by Fortune; and listed in Forbes ranking of America’s Largest Public Companies. Headquartered in King of Prussia, PA, UHS has approximately 96,700 employees and continues to grow through its subsidiaries. Operating acute care hospitals, behavioral health facilities, outpatient facilities and ambulatory care access points, an insurance offering, a physician network and various related services located all over the U.S. States, Washington, D.C., Puerto Rico and the United Kingdom. www.uhs.com
UHS is currently recruiting for our CNO at George Washington University Hospital (Washington, DC). Since the current George Washington University Hospital building opened in 2002, physicians and nurses have been treating patients in a technologically advanced hospital. With millions of dollars of medical equipment, and a completely wireless network, GW Hospital offers advanced and innovative healthcare in a warm, friendly environment. GW Hospital’s mission is to provide the highest quality healthcare, advanced technology and world class service to our patients in an academic medical center dedicated to education and research. As a multidisciplinary, tertiary care hospital, the George Washington University Hospital offers many diverse services all in one central location. Physicians at GW are known for their clinical expertise in:
- Breast care services
- Cancer care
- Cardiovascular care
- Cardiac surgery
- Emergency medicine
- Minimally invasive surgery
- Neurology and neurosurgery
- Obstetrics/gynecology
- Orthopedics
- Robotic surgery
- Women's Center
Primary care and specialty outpatient care are available through the Medical Faculty Associates, a multi-specialty physician practice group of more than 750 physicians covering 51 specialty and subspecialty areas. The Medical Faculty Associates' doctors have offices in the Ambulatory Care Center, an outpatient clinic building located one block from the hospital.
The Chief Nursing Officer is a key member of the Hospital Leadership Team who will integrate and coordinate a patient centric nursing strategy with a keen focus on patient care; ensuring that delivery of high-quality and cost-effective health care is consistent with the mission, vision, and values of Universal Health Services and in accordance with government regulation, licensing and accreditation requirements. The CNO participates in the hospital’s strategic planning and contributes to the achievement of institutional goals and objectives. The Chief Nursing Officer will focus on 5 key areas: People, Service, Quality, Growth, and Finance.
PEOPLE: Creates an environment which supports employee development and teamwork to deliver compassionate patient care.
1. Coaches and provides feedback to subordinate staff to ensure consistency of staff supervision.
2. Encourages continuous learning through mentoring, education and knowledge sharing.
3. Develops and carries out plans to ensure the technical, professional and managerial proficiency of all subordinate staff in accordance with regulatory, professional, licensing standards and UHS professional development programs.
4. Implements standards of care and practice in every nursing specialty area to address national evidence-based practice guidelines.
5. Implements High Reliability Patient Care Units to support excellence.
6. Coordinates initiatives for evidence-based practice within nurse practice councils and in high reliability teams.
SERVICE: Creates systems, processes and care standards to support the delivery of patient care in a safe, fiscally sound environment of service excellence.
1. Ensures proper management and clinical documentation, reporting and analysis for nursing and assigned patient care activities in compliance with UHS management, regulatory and accreditation requirements.
2. Represents nursing and assigned patient care functions during the Joint Commission and regulatory compliance reviews and managed care organization interface.
3. Practices and requires staff to demonstrate their daily commitment to Service Excellence Standards in job related functions and activities. Champions the importance of Service Excellence in communication with staff. Recognizes and rewards those who demonstrate a commitment to Service Excellence on a regular basis as well as in annual performance reviews. Requires and manages to annual Service Excellence Action Plans. Builds a culture that is focused on quality / safe patient care and is open and receptive to changes to improve clinical care.
4. Participates in the decision making associated with the purchase of clinical, patient care equipment and computerized technologies to support the delivery of safe, quality patient care.
QUALITY: Provides accessible, timely, efficient, cost effective care by utilizing evidenced -based practice and continuous performance improvement.
1. Assesses patient needs and services to identify trends and opportunities to advance the hospital’s market position, ensuring Quality / Safe patient care.
2. Reinforces the hospital’s business strategy in day-to-day interactions with staff.
3. Builds a culture of safety that is open and receptive to changes to improve clinical care.
4. Emphasizes the importance of employee engagement to build a stable, productive workforce.
5. Directs or assigns responsibility for quality ensuring policies and procedures are accessed and reflect current evidence based practice information.
GROWTH/COMMUNITY: Fosters an environment that supports growth and community through activities, partnerships and shared goals.
1. Participates in public relations, marketing and communication of hospital services to patients and payers such as insurance companies and managed care organizations. Assesses patient needs and services to identify trends and opportunities to advance the hospital’s market position.
2. Emphasizes the importance of employee engagement to build a stable, productive workforce.
3. Chairs or participates on various management and ad hoc committees, project teams and task forces. Proactively addresses issues that require nursing input through various committees.
4. Promotes the hospital and its capabilities at networking events.
5. Shapes organizational expertise by promoting best practices and by recognizing excellence in clinical or professional practice.
FINANCE: Supports an environment of financial stability to achieve the UHS mission and strategy.
1. Utilizes performance indicators to monitor department performance and operational goals.
2. Directs the nursing and assigned clinical support services to achieve operating goals consistent with financial plans. Ensures appropriate resources to provide high-quality, cost-effective nursing care. Responsible for developing and managing the fiscal plan for the patient care units and direct report departments. Prepares departmental budgets and takes corrective action to ensure adherence to budget.
3. Develops, monitors, adjusts FTE levels to achieve budgeted staffing levels, organizational goals, accepted staffing models within the industry, and patient care needs defined by law, physician orders and/or a standardized nursing workload measurement system. Develops, monitors, adjusts FTE levels to meet the recruiting and professional development goals for nursing staff.
This opportunity provides the following:
• Challenging and rewarding work environment
• Growth and development opportunities within UHS and its subsidiaries
• Competitive Compensation
• Excellent Medical, Dental, Vision and Prescription Drug Plan
• 401k plan with company match
• Generous Paid Time Off
• Relocation benefits
To encourage pay transparency, promote pay equity, and proactively address regulations, UHS and all our subsidiaries will comply with all applicable state or local laws or regulations which require employers to provide wage or salary range information to job applicants and employees. The posted salary range applies to the current job posting and may not take into consideration other compensation such as bonus, stock grants, equity, etc. Salary offers may be based on key factors such as geographic location, education and related experience, licensure and certifications.
Qualifications Job Requirements:
• Licensure: current license or permit to practice professional nursing in the state of employment.
• Demonstrated working knowledge of nursing clinical practices and management.
• Extensive knowledge of principles and practices relevant to nursing and patient care activities.
• Demonstrated knowledge of effective management and supervisory practices. Highly developed written and verbal communication skills.
• Master's degree and Five or more years of progressive nursing management experience in an acute care setting.
• Ability to plan, direct, and monitor others’ activities with demonstrated leadership abilities that contribute to a positive work environment
• Proficiency with common computer based applications such as electronic mail, word processing and various databases, whether PC, network or mainframe based.
• Travel Requirements: Occasional US travel to conferences and UHS management meetings.
*UHS is a registered trademark of UHS of Delaware, Inc., the management company for Universal Health Services, Inc. and a wholly-owned subsidiary of Universal Health Services, Inc. Universal Health Services, Inc. is a holding company and operates through its subsidiaries including its management company, UHS of Delaware, Inc. All healthcare and management operations are conducted by subsidiaries of Universal Health Services, Inc. To the extent any reference to "UHS or UHS facilities" on this website including any statements, articles or other publications contained herein relates to our healthcare or management operations it is referring to Universal Health Services' subsidiaries including UHS of Delaware. Further, the terms "we," "us," "our" or "the company" in such context similarly refer to the operations of Universal Health Services' subsidiaries including UHS of Delaware. Any employment referenced in this website is not with Universal Health Services, Inc. but solely with one of its subsidiaries including but not limited to UHS of Delaware, Inc.
UHS is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at UHS via-email, the Internet or in any form and/or method without a valid written search agreement in place for this position will not be accepted.
EEO Statement
All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws.
We believe that diversity and inclusion among our teammates is critical to our success.
Notice
At UHS and all subsidiaries, our Human Resources departments and recruiters are here to help prospective candidates with matching skillset and experience with the best possible career at UHS and our subsidiaries. We take pride in creating a highly efficient and best in class candidate experience. During the recruitment process, no recruiter or employee will request financial or personal information (Social Security Number, credit card or bank information, etc.) from you via email. The recruiters will not email you from a public webmail client like Hotmail, Gmail, Yahoo Mail etc. If you feel suspicious of a job posting or job-related email, let us know by contacting us at: https://uhs.alertline.com or 1-800-852-3449
