Based in the Topanga, CA Westfield location, the Studio Supervisor will report to the Studio Manager. You will be responsible for executing the Studio’s presentation and experience while providing an amazing experience to Studs’ clients.
Hourly Rate: $24/hour
Key Responsibilities:
REVENUE
Financial Acumen
- Reviews business reporting with the Studio Manager and Assistant Studio Manager to understand and effectively communicate opportunities in key business metrics
- Partners with the Studio Manager and Assistant Studio Manager to implement strategies to continually improve key business metrics and achieve sales plan
Drives Results
- Contributes to a performance oriented culture by setting clear expectations and targets for the Studio team while leading the sales floor
- Structures the sales floor to maximize sales and service aptitude
Customer Focus
- Serves as a brand ambassador: welcomes and educates clients to the unique Studs’ piercing and shopping experience through our selling cycle
- Implements and trains to service recovery best practices
OPERATIONS
Optimizes Work Processes
- Oversees the Studio’s experience division including selling culture, bedside manner, and training or the Studio’s presentation division including brand standards and visual merchandising
- Monitors, tracks, and communicates trends in their division area to the Studio Manager and collaborates on solutions
Decision Quality
- Balances analysis, experience, and integrity when making decisions for the overall business
- Understands when to take action and when to escalate to the Studio Manager
Ensures Accountability
- Holds themselves and staff accountable to meet directive execution dates
- Acts with a clear sense of ownership over the Studio’s experience and presentation responsibilities
TALENT
Builds and Develops Effective Teams
- Contributes to creating a sense of belonging and strong team morale through collaboration
- Leads by example and models inclusive behavior for the Studio team
Integrity
- Prioritizes Studio compliance and ensures staff is accountable to company policies and standard operating procedures
- Admits mistakes and is not afraid to escalate when help is needed
- Lives out our Core Values
People-Centric
- Shows consistency by providing best-in class service to everyone in the studio
- Provides prompt and direct coaching and feedback with clear actionables
Requirements:
- 30-40 hours per week, you must be available for four shifts including weekdays and weekends
- Comfortable standing for extended periods of time up to 8+ hours
- Able to lift, carry, and move at least 20 lbs
- Must be able to handle chemicals safely
- Driven, creative problem solver that consistently acts with integrity and speaks up
- Owner’s mindset, with the ability to approach feedback and problems with a positive attitude.
Full-Time Benefits & Perks
- Comprehensive medical benefits, including $0 in-network mental health visits
- HSA (Health Savings Account) or FSA (Flexible Spending Account)
- Dental, and vision insurance
- 401k
- Up to $100 of Monthly Lifestyle Reimbursement funds for wellness-related expenses
- Additional mental health resources such as Talkspace and Ginger
- Gender affirmation support services
- Commuter Benefits
- Ample paid time off including three months of paid family leave for all full-time retail employees (biological, adoptive, and foster parents are all eligible)
- 2 weeks Paid Sabbatical after four years of full-time service
- Trainings, performance reviews, and ongoing coaching to help you grow professionally
- Discounts on piercings and products (we’ve got your friends and family covered too!)
- Access to PerkSpot and additional benefits such as pet insurance and extended life insurance
