As a Claims Specialist, your primarily responsible for providing a high level of customer service to all customers and retailer partners by utilizing soft skill techniques. You will provide this service daily through receiving and transmitting phone calls from retailers and customers alike, responding to emails, creating claims, reviewing documentation, monitoring progress queues, and authorizing services to facilitate the repair of furniture.
Claims Specialists must be proficient users of computers, exhibit excellent verbal and written communication, have a friendly tone, be resilient to change, and adapt to new procedures, while demonstrating professionalism with every client.
Your Impact:
- Provide daily inbound and outbound communication coverage (phone, email, etc.)
- Manage inbound customer/retailer inquiries and follow-up relating to entire claim processes (determine coverage, send inspection packets, authorize technicians, order parts, recommend exchanges, administer settlements, and collect complaints).
- Review and monitor open claims and proactively follow-up to facilitate claim closure while maintaining high levels of accuracy and customer service.
- Provide timely actions and responses on all communication received from retailers, customers, and manufacturers.
- Receive and review Inspection Packets from customers, determine warranty replacement or denial.
- Offer and facilitate Service Solutions to consumers either out-of-warranty or not covered by a protection plan
- Understand the basics of the retailer portal and be able to provide guidance on claims.
- Process inbound calls from technicians - document updates and provide any follow-up action required.
Successful Candidates Will Have:
- High School Diploma or General Education Degree (GED)
- Proficiency at call handling and utilizing “soft skill” techniques
- Demonstrated proficiency of Intake process for a minimum of 6 months
- Ability to execute functions necessary for processing of existing claims
One80 Intermediaries is an equal opportunity workplace and is committed to ensuring equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.
Learn more about working at One80 Intermediaries by visiting our careers page
