Position Summary
As the Director of Operations, you will play a crucial role in ensuring the timely and high-quality delivery of our projects. Responsible for overseeing operational aspects nationwide, you will manage our skilled team, optimize processes, and embody our core values.
Key Responsibilities
Project Management
- Ensure on-time, within scope, and budget project delivery.
- Develop a detailed project plan, monitor progress, and conduct regular stakeholder meetings.
- Coordinate internal resources and third-party vendors for flawless project execution
Operational Excellence
- Enhance operational systems, processes, and policies in alignment with the company's vision.
- Improve management reporting, information flow, business processes, and organizational planning.
- Manage and enhance the effectiveness and efficiency of support services through functional improvements and coordination.
Team Leadership
- Lead, coach, and motivate a team of project managers and staff for optimal performance.
- Ensure staffing requirements are met, and employees are trained and knowledgeable about safety and operational procedures.
Safety and Compliance
- Uphold and promote the company's commitment to safety, ensuring project compliance with safety regulations and quality standards.
- Collaborate with the company safety director to lead continuous quality improvement processes.
Client Relations
- Maintain continuous communication, keeping clients well-informed of project progress.
- Ensure a high level of customer satisfaction, promptly addressing and rectifying any issues or concerns.
Qualifications:
- Proven experience as a Director of Operations, Senior Project Manager, or similar role in the commercial construction industry.
- Strong understanding of business functions such as HR, Finance, marketing, etc.
- Demonstrable competency in strategic planning and business development.
- Working knowledge of data analysis and performance/operation metrics.
- Outstanding organizational and leadership abilities, including excellent interpersonal and communication skills.
- Aptitude in decision-making and problem-solving.
