Company Overview and CultureÂ
For the past 20 years, EXL has worked as a strategic partner and won awards in its approach to helping its clients solve business challenges such as digital transformation, improving customer experience, streamlining business operations, taking products to market faster, improving corporate finance, building models to become compliant more quickly with new regulations, turning volumes of data into business opportunities, creating new channels for growth and better adapting to change. The business operates within four business units: Insurance, Health, Analytics, and Emerging businesses.Â
Job Title:Â Financial Services Customer Service Representative (Remote)
Location:Â 100% Remote - Work from Home
Shifts:Â 8AM EST - 5PM EST / 10AM EST - 7PM EST
Job Description:
We are seeking a Financial Services Customer Support Representative to join our team working from home on a temporary basis of up to 6 months.Â
- The Customer Support Representative is responsible for handling incoming calls from brokers, clients, merchants, and financial institutions.
- These calls relate to checking accounts, debit card issues, ACH transfers, bill payments, etc.Â
- The successful candidate will provide excellent customer service while adhering to required call-handling techniques.
- You will work under supervision for routine tasks, with general guidance provided for special assignments. While a strong knowledge of the job is required, in-depth technical expertise is not necessary.
Key Responsibilities:
- Respond to incoming calls from brokers, clients, merchants, and financial institutions regarding checking, debit cards, ACH, and bill payments.
- Ensure adherence to established call procedures and customer service standards.
- Provide accurate information and solutions to customer inquiries in a professional manner.
- Ensure high levels of accuracy and attention to detail in every customer interaction.
- Work with supervision on standard tasks, and handle special tasks with general guidance.
- Maintain a high level of accuracy when addressing customer concerns.
Qualifications:
- Customer Service Skills: Strong ability to communicate effectively with clients and provide high-quality customer service.
- Familiarity with banking products, payment systems, and financial transactions (checking, debit cards, ACH, bill payments).
- Excellent customer service skills with the ability to manage multiple types of inquiries.
- Ability to follow structured processes and maintain high accuracy levels.
- Strong verbal communication skills and professional telephone etiquette.
- Ability to work under supervision and follow established guidelines.
- Experience in financial services or call center operations is a plus.
EEO/Minorities/Females/Vets/DisabilitiesÂ
Base Salary Range Disclaimer: The base salary range represents the low and high end of the EXL base salary range for this position. Actual salaries will vary depending on factors including but not limited to: location and experience. The base salary range listed is just one component of EXL's total compensation package for employees. Other rewards may include bonuses, as well as a Paid Time Off policy, and many region specific benefits.Â
Please also note that the data shared through the job application will be stored and processed by EXL in accordance with the EXL Privacy Policy.Â
Application & Interview Impersonation Warning – Purposely impersonating another individual when applying and / or participating in an interview in order to obtain employment with EXL Service Holdings, Inc. (the “Company”) for yourself or for the other individual is a crime. We have implemented measures to deter and to uncover such unlawful conduct. If the Company identifies such fraudulent conduct, it will result in, as applicable, the application being rejected, an offer (if made) being rescinded, or termination of employment as well as possible legal action against the impersonator(s).
EXL may use artificial intelligence to create insights on how your candidate information matches the requirements of the job for which you applied. While AI may be used in the recruiting process, all final decisions in the recruiting and hiring process will be taken by the recruiting and hiring teams after considering a candidate’s full profile. As a candidate, you can choose to opt out of this artificial intelligence screening process. Your decision to opt out will not negatively impact your opportunity for employment with EXL.
Other details
Pay Type HourlyÂ
Min Hiring Rate $17.00Â
Max Hiring Rate $21.00Â
Travel Required NoÂ
Travel %Â 0Â
Telecommute %Â 100Â
Required Education High SchoolÂ
Job Start Date Monday, October 7, 2024