Location:
Hollywood, Florida
At Memorial, we are dedicated to improving the health, well-being and, most of all, quality of life for the people entrusted to our care. An unwavering commitment to our service vision is what makes the difference. It is the foundation of The Memorial Experience.
Summary:
The system wide Program Manager is an expert nurse who utilizes a collaborative and multidisciplinary approach for the organization of services and processes necessary for the delivery of high-quality care standardized across Memorial Healthcare System (MHS). The system wide Program Manager plays a fundamental role in the development, implementation, and evaluation of the service line.
Responsibilities:
Communicates plan of care to patient and family and solicits concerns, questions, and issues for resolution. Follows-up with patient, hospital care team and other providers to discuss the patient’s response to treatment.Chairs relevant program committees to ensure dissemination of information and to support continuous quality and process improvement.Remains current in related field to ensure that the service line program is consistently incorporating the most current evidence-based practices for the delivery of patient care. Coordinates the development, implementation, review, and revision of program standards, policies, procedures, order sets and protocols to improve quality of care and for program development.Develops, implements, and maintains quality improvement activities for the service line programs including outcomes and efficiency analysis, preparing benchmark data reports, hospital registry system reports, and other registries throughout the region and state. Maintains quality data with the goal of achieving clinical excellence and program certification.Assists in the oversight of the service line’s grants and research activity, as applicable. Remains current as it relates to research to ensure that the program is consistently incorporating the most current evidence-based practice for delivering patient care.Interfaces with leadership of key departments at different sites and the program Medical Director(s). Consults with members of the care team to ensure effective and efficient patient care delivery and achievement of desired patient outcomes. Monitors service line performance, as well as national trends and data to identify opportunities for strategic program goals and components/services.Serves as an educator in community activities and participates in the program's marketing and growth strategies.Responsible for providing the oversight, direction, coordination and care of patients from admission to discharge. Serves as a resource and educator to healthcare team members, patients, families, and community organizations. Coordinates and develops community programs, community offerings, and education activities for the clinical staff.Participates in strategic planning to establish operational goals and objectives in alignment with MHS and if program manager for stroke goals, must also be aligned with the American Heart and Stroke Association, The Joint Commission for Accreditation (TJC) / Det Norske Veritas (DNV), CMS and other state and federally mandated regulatory agency guidelines, as appropriate.
Competencies:
ACCOUNTABILITY, CLINICAL POLICIES AND STANDARDS, CUSTOMER SERVICE, EFFECTIVE COMMUNICATION, EFFECTIVE PRESENTATIONS, EVIDENCE-BASED PRACTICE, KNOWLEDGE OF DISEASE PROCESS, PATIENT AND FAMILY CENTERED CARE, PATIENT SAFETY - NURSING, RESPONDING TO CHANGE, STANDARDS OF BEHAVIOR
Education and Certification Requirements:
Bachelors: Nursing (Required)BLS American Heart E-Card (BLS AHA ECARD) - American Heart Association (AMERICAN HEART), BLS Cert American Heart_non ecard (BLS AHA) - American Heart Association (AMERICAN HEART), BLS Certification Grace (BLS GRACE) - Employee Grace Period for Essential Credential (GRACE), BLS Cert Red Cross (BLS RC) - Red Cross (RED CROSS), Registered Nurse Compact License (RN LICENSE COMPACT) - Compact RN Multistate, Registered Nurse License (RN LICENSE) - State of Florida (FL)
Additional Job Information:
Complexity of Work: Requires critical thinking skills, decisive judgment, and the ability to work with minimal supervision. Requires excellent leadership skill with the ability to interact well across departments and throughout the healthcare system. Requires excellent program management skills to effectively provide broad clinical and quality oversight. Must be able to work in a stressful environment and take appropriate action. Ability to work flexible hours.Required Work Experience: Five (5) years of clinical or quality management experience.Equivalent work experience may substitute for education requirement. Equivalency for degree: Associate degree plus seven (7) years of clinical or quality management experience.Other Information: Experience in program development and coordination within a complex healthcare organization. Evidence of ability to develop formalized education plans for patients and staff. Polished presentation skills; ability to present to large audiences in various professional forums. Excellent interpersonal communication, problem solving, and conflict resolution skills. Able to function with a high degree of independence while actively collaborating with members of the team. Experience with data management systems and analytics for continuous process improvement preferred. Doctorate in Nursing (DNP), Master’s in Nursing (MSN), Certified Critical Registered Nurse (CCRN), Certified Neuroscience Registered Nurse (CNRN), Certified Emergency Nurse (CEN), and Stroke Care Registered Nurse (SCRN) are all preferred, but not required. If certified, must maintain certification in field of specialty.Additional Education Info: Masters in Nursing (MSN) Preferred
Working Conditions and Physical Requirements:
- Bending and Stooping = 60%
- Climbing = 0%
- Keyboard Entry = 80%
- Kneeling = 40%
- Lifting/Carrying Patients 35 Pounds or Greater = 60%
- Lifting or Carrying 0 - 25 lbs Non-Patient = 60%
- Lifting or Carrying 2501 lbs - 75 lbs Non-Patient = 60%
- Lifting or Carrying > 75 lbs Non-Patient = 0%
- Pushing or Pulling 0 - 25 lbs Non-Patient = 60%
- Pushing or Pulling 26 - 75 lbs Non-Patient = 60%
- Pushing or Pulling > 75 lbs Non-Patient = 60%
- Reaching = 60%
- Repetitive Movement Foot/Leg = 0%
- Repetitive Movement Hand/Arm = 80%
- Running = 40%
- Sitting = 80%
- Squatting = 60%
- Standing = 80%
- Walking = 80%
- Audible Speech = 80%
- Hearing Acuity = 80%
- Smelling Acuity = 0%
- Taste Discrimination = 0%
- Depth Perception = 80%
- Distinguish Color = 80%
- Seeing - Far = 80%
- Seeing - Near = 80%
- Bio hazardous Waste = 60%
- Biological Hazards - Respiratory = 60%
- Biological Hazards - Skin or Ingestion = 60%
- Blood and/or Bodily Fluids = 60%
- Communicable Diseases and/or Pathogens = 60%
- Asbestos = 0%
- Cytotoxic Chemicals = 0%
- Dust = 0%
- Gas/Vapors/Fumes = 60%
- Hazardous Chemicals = 0%
- Hazardous Medication = 40%
- Latex = 0%
- Computer Monitor = 80%
- Domestic Animals = 40%
- Extreme Heat/Cold = 0%
- Fire Risk = 0%
- Hazardous Noise = 0%
- Heating Devices = 0%
- Hypoxia = 0%
- Laser/High Intensity Lights = 0%
- Magnetic Fields = 0%
- Moving Mechanical Parts = 60%
- Needles/Sharp Objects = 60%
- Potential Electric Shock = 0%
- Potential for Physical Assault = 40%
- Radiation = 0%
- Sudden Decompression During Flights = 0%
- Unprotected Heights = 0%
- Wet or Slippery Surfaces = 60%
Shift:
Days
Disclaimer: This job description is not intended, nor should it be construed to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with the job. It is intended to indicate the general nature and level of work performed by employees within this classification.
Wages shown on independent job boards reflect market averages, not specific to any employer. We encourage candidates to talk to their Memorial Healthcare System recruiter to discuss actual pay rates, during the hiring process.
Memorial Healthcare System is proud to be an equal opportunity employer committed to workplace diversity.
Memorial Healthcare System recruits, hires and promotes qualified candidates for employment opportunities without regard to race, color, age, religion, gender, gender identity or expression, sexual orientation, national origin, veteran status, disability, genetic information, or any factor prohibited by law.
We are proud to offer Veteran’s Preference to former military, reservists and military spouses (including widows and widowers). You must indicate your status on your application to take advantage of this program.
Employment is subject to post offer, pre-placement assessment, including drug testing.
If you need reasonable accommodation during the application process, please call 954-276-8340 (M-F, 8am-5pm) or email TalentAcquisitionCenter@mhs.net
