IMPORTANT:
-RemX will never ask for any form of payment prior to or throughout the hiring process. If you have been asked for payment of any kind, please notify us right away. This is illegitimate and unlawful.
-RemX will never accept falsified resumes or documents. Falsified information may be subject to investigation and further action.
For immediate consideration please send resume to viviana.meza@remx.com (title: Remote CSR Phoenix)
Start date: 10/14/24 – thru 1/31/25
Pay Rate: $18.50/hour
Training schedule: M-F 8:00AM-4:30PM
Post training schedule: Various shifts available, all include one day of the weekend, please see options below. (shift will be selected after clearance)
Location: REMOTE must live in Phoenix or Scottsdale. MUST LIVE NO MORE THAN 35 MILES AWAY from Scottsdale, ZP 85260)
**Need to go to the office the first day at 9AM to pick up computer – will take 1-4 hours, then more training at home afterwards
Brief Job Description:
- They are an inbound call center.
- They are supporting multiple bank customers that have accrued enough reward points to purchase product.
- The calls are about tracking the shipment, cancelling the shipment, refunding reward points, shipment arrived damaged, help on the website buying product.
- It is a yes environment, yes, we can cancel, yes, we can refund your reward points.
- Card Holders call in to book travel by using the points they have accumulated.
- Assist clients to book flights, car rentals, activities, and cruises.
Requirements:
- HSD or GED is required (must be on resume)
- 6+ months CSR experience, call center.
- Exceptional phone and communication skills, good with people
**On 11/3/24 shifts will change to one hour later (day light savings)
Post training shifts
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5:00AM-1:30PM AZ weekdays/ 6:00am-2:30pm weekends (S, M, Tu, W, Th)
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10:30AM-7:00PM AZ weekdays/ 8:30am-5:00pm weekends (S, M, Tu, W, Th)
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5:00AM-1:30PM AZ weekdays/ 6:00am-2:30pm weekends (Tu, W, Th, F, Sa)
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10:30AM-7:00PM AZ weekdays/ 8:30am-5:00pm weekends (Tu, W, Th, F, Sa)
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