Site VOC ManagerThe Site VOC Manager is responsible for VOC Communications/Initiatives at the site level, in partnership with Operations and directly accountable to the VOC Manager. VOC Managers are seated locally at the site, potentially supporting multiple clients.
In this role, you will:
- Plan, implement, and maintain the Employee Engagement initiatives at the local site of responsibility
- Coordinate with Vendors, Suppliers, Finance and Purchasing/Admin. Team for potential company promotional items for Employee Engagement projects within a given budget at the local site/s of responsibility
- Gather feedback obtained through post event surveys and analyze/provide a plus-delta debrief of the project.
- Be responsible for brand display within sites
- Ensure Rewards & Recognition program effectiveness
- Ensure Corporate social responsibility programs are deployed within local site of responsibility
- Contribute to ResultsCX Newsletter at site level
- Communicate the Perks Partnership Program of the Company within the local site
- Support other departments in hyping up their announcements/communications
- Assist in allocating the Employee Engagement budget for the site of responsibility across the activities and events to be implemented
We are looking for someone who has:
- Bachelor’s degree in communication arts, Marketing, Design and Arts, Business Administration A or any related field
- At least 1-year experience in events management is a plus; Call Center background• Experience in public relations, events management or equivalent
- Excellent communication skills
- Experience in similar positions is a plus
Why join our ResultsCX team?
- All-around fun in the workplace
- Healthcare Benefits
- Opportunity to grow with ResultsCX if that’s “Your Greater”
About ResultsCX:ResultsCX is a premier customer experience partner to Fortune 100 and 500 companies. We design, build, and deliver digitally influenced customer journeys that achieve the satisfaction and loyalty brands need to thrive and grow, while improving efficiency and reducing costs. ResultsCX’s 30+-year track record for reimagining the customer experience to meet consumers’ evolving expectations has driven growth to more than 20 geographic hubs and approximately 20,000 colleagues worldwide. Our core expertise extends to actionable analytics, contact center as a service (CCaaS), and our own SupportPredict AI-powered digital experience platform. Our strength lies in exceptional individuals working together in a high-performing, fun culture to deliver next-generation customer experiences on behalf of our clients.
Results-CX is an equal opportunity and affirmative action employer and will consider all qualified applicants without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other protected factors under federal, state, or local law.
