Part Time Billing Customer Support Representative

Government Employees Insurance Company • Part-time • Cedar Rapids, IA, United States • 1m ago

Part Time Billing Customer Support Representative - North Liberty, IA

We're looking for highly motivated and enthusiastic individuals in our North Liberty IA office to join our Auto Service team! As a Billing Customer Support Representative, you will receive telephone calls from current policyholders regarding billing information or use of the internet. Responsibilities include providing general billing information, processing endorsements, taking payments, and processing payment plan changes.

Billing Customer Support Representatives will participate in an up-skilling program to complete GEICO Service Training and licensing over time.

Qualifications & Skills:

Experience providing outstanding customer service by showcasing expertise, fostering trust and growing customer satisfaction
An effective communicator who understands the importance of listening and being empathetic
Ability to work and grow in a fast-paced, high-volume call center environment
Willingness to learn new skills and ability to adjust to changes quickly
Open to feedback to support your performance and development
Solid computer and multi-tasking skills
Minimum of high school diploma or equivalent