The Technical Service Representative has knowledge of surface preparation equipment and methods as well as the successful application of industrial coatings using single and heated plural component spray equipment. Responsibilities include conducting product training and application demonstrations while ensuring our customers’ expectations are met when it comes to job site support, supporting the efforts of sales representatives and also be a liaison to the lab organization. This role engages with customers in various industrial segments to include steel fabrication, bridge and highway, water/wastewater and the petrochemical markets.
Here, we believe there’s not one path to success, we believe in careers that grow with you. Whoever you are or wherever you come from in the world, there’s a place for you at Sherwin-Williams. We provide you with the opportunity to explore your curiosity and drive us forward. Sherwin-Williams values the unique talents and abilities from all backgrounds and characteristics. All qualified individuals are encouraged to apply, including individuals with disabilities and Protected Veterans. We’ll give you the space to share your strengths and we want you show us what you can do. You can innovate, grow and discover in a place where you can thrive and Let Your Colors Show!
At Sherwin-Williams, part of our mission is to help our employees and their families live healthier, save smarter and feel better. This starts with a wide range of world-class benefits designed for you. From retirement to health care, from total well-being to your daily commute—it matters to us. A general description of benefits offered can be found at
http://www.myswbenefits.com/. Click on “Candidates” to view benefit offerings that you may be eligible for if you are hired as a Sherwin-Williams employee.
Compensation decisions are dependent on the facts and circumstances of each case and will impact where actual compensation may fall within the stated wage range. The wage range listed for this role takes into account the wide range of factors considered in making compensation decisions including skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled.
The wage range, other compensation, and benefits information listed is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable federal, state, and local laws including with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act where applicable.
Sherwin-Williams is proud to be an Equal Employment Opportunity/Affirmative Action employer committed to an inclusive and diverse workplace. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status or any other consideration prohibited by law or by contract.
As a VEVRAA Federal Contractor, Sherwin-Williams requests state and local employment services delivery systems to provide priority referral of Protected Veterans.
Please be aware, Sherwin-Williams recruiting team members will never request a candidate to provide a payment, ask for financial information, or sensitive personal information like national identification numbers, date of birth, or bank account numbers during the application process.
- Communicate competitive information, new products and selling issues to Protective & Marine Sales Reps and Area Sales Manager.
- Communicate extended product knowledge in protective & marine coatings, linings, tank bottom repairs, etc.
- Attend coatings seminars that are pertinent to protective& marine sales/marketing.
- Manage product test runs at designated customer facilities.
- Support national accounts specifications approval process.
- Assist sales reps in calling on prospective customers/target accounts; provide technical support for product demos as directed.
- Maintain contact with laboratory on current technical issues.
- Assist with equipment installations and various line or equipment modifications/adjustments.
- Conduct technical training seminars at customers’ facilities.
- Evaluate product complaints and decide best way to resolve problem.
- Ensure customer quality and service expectations are met.
- Assist customers in preparing paint specifications to meet product applications.
- Troubleshoot on-line technical problems such as correcting batches and formulation of products.
- Advise customers of product line changes and improvements.
- Maintain expertise in industrial & marine equipment use and surface preparation.
- Shade product batches using intermix system.
- Assist customers with product inventory control/re-ordering.
- Train customers on product knowledge and application methods.
- Evaluate product complaints and decide the best way to resolve the problem.
- Assist sales reps by preparing samples, panels, etc. for presentations.
- Coordinate technical service issues between branch, sales reps and product service room.
Job duties include contact with other employees and access confidential and proprietary information and/or other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company’s staff, employees, and business relationships.
FORMAL EDUCATION
Required:
- High School Diploma or equivalent
Preferred: Bachelor’s
- Degree in Business or a related field.
KNOWLEDGE & EXPERIENCE:
REQUIRED
- Must be 18 years of age to apply.
- Must be legally authorized to work in country of employment without sponsorship for employment visa status.
- Employee must be able to tolerate non-toxic paint odors and be able to wear a respirator as required.
- Must have a valid driver’s license.
- Must have the ability to operate a computer and communicate via the telephone.
- Must be able to travel at least 60%
PREFERRED:
- 2-4 years of experience in the coatings industry working as an applicator or coatings inspector.
- Strong demonstrated knowledge of Protective & Marine products, industrial surface preparations, inspection equipment and application equipment is required.
- Possess expert equipment knowledge to troubleshoot, repair, and resolve customer problems with spray equipment and pumps.
- Experience working within shipyards or heavy industrial environment and resinous flooring as this position will communicate to customers extended product knowledge of numerous Protective and Marine Coatings, lining, tank bottom repairs etc.
- Strong written and verbal communication skills must be able to write detailed reports.
- NACE or SSPC certified.
- Experience working as an industrial coatings applicator.
- Experience utilizing various testing equipment and interpreting the data.
- Experience in failure analysis data is a plus.
TRAVEL: 50% or more
