Dover Precision Components is hiring an Inside Sales Manager for our Waukesha Bearings brand. Waukesha Bearings is a leading designer and manufacturer of hydrodynamic fluid film bearings, active magnetic bearing systems and seals for high-performing turbomachinery and rotating equipment in oil & gas, power generation, marine and industrial markets. Our forward-thinking team is committed to leading the markets we serve through superior technology and operational excellence.
WHAT YOU’LL DO
This position leads delivery of world-class customer service for a segment-leading manufacturer of high-performance bearing systems. The candidate will drive for efficiency, productivity, and efficient internal collaboration across functional departments, developing service enhancements that customers will value. The team reporting to this position manages a group of global customers, handling order flow into engineering and manufacturing operations. This leader will mentor and guide the team in service delivery, aiming for strong scores in customer satisfaction. Responsibilities:
- Manage a team of Inside Sales Representatives servicing regional and global customers, driving performance to produce a world-class customer experience. Coach and mentor the team to achieve professional growth and increased accountability for the complete customer experience, enabling external sales teams to focus on business development.
- Provide direct transactional and day-to-day support for a select group of key high-priority accounts.
- Establish a leadership position as sales team "Champion" for the customer experience and the acceleration of "Customer Intimacy" with the company's most important accounts. Using a collaborative style, leading by example with positive approaches to challenging situations where support from teams in operations and/or engineering is required. Model customer advocacy with a balance between assertiveness and empathy to help drive organizational performance towards improved customer satisfaction.
- Provide global leadership in continuous improvement (CI) to achieve world-class customer satisfaction, leading activities that address problem solving and waste reduction. Develop strategies for increased efficiencies in key work streams, using CI tools to examine, model, and improve processes including extensions into supporting departments. Address key processes including efforts to accelerate quotation issuance and improve ownership of follow-up activities, win rate, and business growth.
- Through close collaboration with UK team, drive global deployment of improved processes supporting business growth, leading alignment between US and UK teams and ensuring maximum impact for best practice deployment.
- Report and monitor team metrics. Using data analysis skills, provide insight into customer performance and tracking to corporate objectives. Support the wider sales team's need for reporting and analytics by developing expertise in reporting tools and analysis development.
- Optimize and adjust account loads of team to ensure level workloads and maximum efficiency.
WHAT YOU’LL BRING
- Bachelor’s degree in business or similar field, or equivalent work experience in Inside Sales and/or Customer Service leadership roles.
- 5+ years’ experience managing a Customer Service/ Inside Sales team.
- Strong customer focus and proven ability to establish rapport for building strong external and internal relationships.
- Experience with contracts, management of payment terms, Letters of Credit, and global logistics.
- Experience in a manufacturing environment, preferably with engineered products requiring relatively complex proposal generation and order management.
- Expert in Excel- based reporting. Business reporting acumen with skills in data analysis using database systems, able to present information and identify action from the data.
- Experience with ERPs, such as SyteLine.
- Demonstrated abilities in improving customer outcomes using process analysis and continuous improvement. Training and experience in “Lean” or “Kaizen”.
ALSO GREAT IF YOU BRING/ PREFERENCES
- Experience managing the needs of global customers and an understanding of cultural differences in business practices.
- Government contracting experience desirable.
DOVER PRECISION COMPONENTS
Dover Precision Components ‘DPC’ (‘the Company’) is part of Dover Corporation’s (‘the Parent Company’) Pumps and Process solutions segment. DPC holds market leading positions globally and delivers performance-critical solutions across the oil & gas, power generation, marine, industrial, chemical and general processing markets. We design and manufacture mission-critical equipment components to deliver more affordable, cleaner energy solutions and enable manufacturers to operate more efficiently.
WE DELIVER CUSTOMER SUCCESS
Dover Precision Components delivers products and services that enhance performance, improve safety, reduce carbon emissions, and accelerate clean energy adoption, through collaborative Customer relationships, expert engineering, and an innovative culture. Our strong Company portfolio is comprised of long products and services offered under Cook Compression, Cook Mechanical Field Services, Waukesha Bearings, Waukesha Magnetic Bearings, Inpro/Seal, Bearings Plus, and FW Murphy Production Controls. Our global footprint reaches more than twelve locations in the Americas and more than six locations in Europe and China.
BUILDING POTENTIAL. SUSTAINING PERFORMANCE. BOOSTING FUTURES.
We are diligent in recognizing our employees’ needs and providing an enriching experience through professional developmental opportunities. Our authentic, collaborative company culture, combined with a competitive suite of health and welfare offerings, emulates who we are.
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