OverviewThe Triage RN Coach will function in a telephonic virtual care center setting and is part of the Care Connections Team which collaborates with physicians, mid-level providers, staff, and other health care professionals to provide the best care across the health care continuum. This role serves as an integral member of the health care team who works to ensure safety, best practice and high quality standards of care are maintained across the continuum. Responsibilities include, but are not limited to acute patient triage. Position responsibilities are met through providing information pertaining to acute and chronic healthcare needs related to each call.
The Triage RN Coach also supports holistic interdisciplinary patient centered care as part of the Care Connections team. Care Connections promotes the effective management of acute and chronic illness. The nurse will assist the patient-in navigating the healthcare system to arrive at the appropriate venue of care. In addition, this role includes answering a nurse triage line responsible for assessing problems over the phone utilizing appropriate and approved protocols. Some functions may include, but are not limited to: reaching out to providers, receiving and relaying radiology and lab results, counseling patients, responding to general health questions, assessing appropriate healthcare access for the patient by utilizing approved protocols and encourages promoting patient engagement to reduce the risk of inappropriate venue of care and hospitalization. While this role will be responsible for telephone triage to assess a patients' needs and provide relevant health information the RN will not make medical diagnoses or tell the caller what may be wrong.
At Novant Health, one of our core values is diversity and inclusion. By engaging the strengths and talents of each team member, we ensure a strong organization capable of providing remarkable healthcare to our patients, families and communities. Therefore, we invite applicants from all group dynamics to apply to our exciting career opportunities.
#nursingatnovanthealthQualifications - Education: 4 Year / Bachelors Degree, preferred.
- Experience: 5 years Clinical experience in hospital, home health, ambulatory or community setting with a recent focus on acute and/or chronic-care management, required.
- Licensure/Certification: Current unrestricted RN license for the states in the NH footprint, required.
ResponsibilitiesIt is the responsibility of every Novant Health team member to deliver the most remarkable patient experience in every dimension, every time.
- Our team members are part of an environment that fosters team work, team member engagement and community involvement.
- The successful team member has a commitment to leveraging diversity and inclusion in support of quality care.
- All Novant Health team members are responsible for fostering a safe patient environment driven by the principles of "First Do No Harm".
