Program Manager 1

Perceptyx • Full-time • Remote (United States) • $67k - $77k / year • 2w ago

Description

As a Program Manager, Level 1, you will be responsible for configuring and implementing our core Perceptyx platform for our customers as well as planning, managing, and successfully delivering listening event projects. In this role, you will complete both initial platform setup and manage employee listening events while ensuring both are delivered on time and meet the customers' stated and implied business needs. You will work closely with cross-functional customer teams to gather requirements, identify risks, and develop project plans. Your solid communication skills will be essential in facilitating collaboration, providing status updates, and resolving issues throughout project lifecycles.

At Perceptyx, Inc., we are dedicated to helping organizations thrive by providing comprehensive listening solutions. We believe in empowering our employees and fostering a culture of innovation and teamwork. As a Program Manager, Level 1, you will have the opportunity to contribute to the success of our customers and make a meaningful impact.

Some Things You Will Do:

Serve as the main point of contact for managed listening events, managing episodic projects for customers.
Gather system requirements from customers while providing guidance on best practices and leveraging the Perceptyx core product.
Create a checklist plan for each customer, detailing the tasks that need to be completed for a timely and successful project and communicating those to the customer.
Prepare, coordinate, and lead project-specific meetings between customers and appropriate Perceptyx team members.
Identify and analyze project risks and dependencies on an ongoing basis to ensure successful projects.
Knowledge sharing across all projects including key decisions made, customer roles, stakeholder information, and relevant information tied to customer outcomes documented in the appropriate internal tools.
Active engagement in learning and mastering the Perceptyx suite of tools and products that evolve as we grow.

Requirements:

Ideally, at least 2 years working directly with customers in a SaaS or survey organization
Proven track record for following processes, managing projects efficiently, and guiding customers toward best practices.
Demonstrated ability to manage multiple projects concurrently
Demonstrated tech savviness (we'll train you to use our proprietary platform. Excel knowledge is also helpful when working with customer data files)
Excellent verbal and written communication skills
Solid decision-making and multi-tasking skills within stringent deadlines
Ability to deal with ambiguity and adapt to changing situations
Strong organizational and time management skills
Willingness to work with people from diverse backgrounds and experiences
External applicants must be authorized to work in the US without an employment VISA or other sponsorship

Compensation✨

Perceptyx is focused on equitable pay for all our staff and aims for transparency with our pay practices. The salary range for the role is $67,000.00 to $77,000.00 annually. The above range represents the expected base salary range for this position. The actual salary may vary based upon several factors, including, but not limited to:

relevant skills/experience
time in the role
business line
geographic location

We Care About The Whole Person 🫶

Healthy medical, dental, and vision insurance for you and your family
Life insurance up to 1x your annual salary (with a cap) paid by Perceptyx
Generous Maternity, Paternity, and Adopter leave benefits with flexibility on when you use this benefit
Compassionate Care Program with paid time off to care for family members
Generous Bereavement Leave that also supports Pet Parents
401(k) plan along with a company match and immediate vesting upon hire

Flexible Time Away 🏝

As hard as we work, we also know how essential it is to take time away to rest and recharge. We offer flexible paid vacation with an expectation of every team member taking off at least 10 business days per calendar year.
16-17 paid holidays, depending on the calendar year.

Setting You Up For Success 🧑🏻‍💻👩🏾‍💻

Mac or PC laptop options
Invest in your career with access to 65k+ courses through our Learning Management System, Perceptyx Academy.

Perceptyx In The News 📰

Perceptyx Equal Employment Opportunity Policy:

Perceptyx celebrates diversity and an inclusive environment. We focus on providing an environment of mutual respect where equal employment opportunities are available to all employees and applicants for employment. We prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Perceptyx’s policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. All aspects of employment are decided on the basis of qualifications, knowledge, merit, and business needs.