Customer Support Representative, Status Solutions LLC
We are looking for Customer Support Representatives at Status Solutions to support our mission and overall business success! Ideal candidates will exhibit strong communication skills, consistently engage in open and honest feedback, as well as practice team collaboration in all aspects of their day-to-day.
Successful candidates will have great time management skills, maintain adaptability, and be able to act without guidance. Ultimately, you will contribute to the success of our business by providing personalized - timely support to our customers and team members. If this sounds like you or someone you know let's talk!
Your Day to Day
- Act as the main point of contact for the customer by fielding customer calls, emails, and escalates customer needs when appropriate.
- Assess the needs of all customers and/or partners in order to determine how to effectively answer questions.
- Engaging in discovery to properly troubleshoot issues to provide top-notch customer support.
- Collaborates with all areas of the business effectively.
- Ensure proper documentation of all case notes in the CRM and communicate error patterns to the territory team.
- Monitors and maintains Network Operating Center (NOC) performance.
- Participates in weekly roundtable training sessions.
- Provide feedback to team leads.
- Educates the customer on upgrades, training needs, and proper solution usage.
- Maintaining a professional workstation at all times.
- 2+ years Customer Service required - Call Center experience preferred.
- Network+ and A+ experience preferred.
- Outstanding organizational and time management skills.
- Excellent verbal and written communications skills.
- Proven track record of proactive behavior in the workplace.
- Ability to locate and utilize resources as effective business tools.
- A consistent and willingness to learn our internal tools which include:
- Remote Access (Beyond Trust, TeamViewer)
- General Windows Server OS Knowledge
- General Linux OS (Centos, Ubuntu) Knowledge
- Basic Networking Knowledge (Basic Ports, Firewall Knowledge, DHCP vs Static IP)
- Command Line (Command Prompt, Linux Terminal, PowerShell)
- High School diploma or equivalent.
- Continually focuses on creating an environment that promotes the overall growth of Status Solutions and Status Solutions Network
- Funneling any potential leads to Sales & SSN team.
- Must be able to report to the Westerville, Ohio offices.
- Tier 1 Starting Annual Salary: $37,000 - $49,000, based on experience.
- Full-time positions
- Flexible work environment
- Eligibility for quarterly company bonus pool
- Company-paid employee medical, dental, and life/AD&D insurance
- Generous paid-time off policy
- Ten paid company holidays
- 401(k) match starting six months after start date
