Responsible for the overall management, operation, development and growth of the Service Department. The Service Manager focuses in meeting and exceeding operating and financial goals, clients’ objectives and customers’ needs. This role requires daily interactions with Albireo Energy’s management team, our client, tenants, and subcontractors. The Service Manager will contribute to the delivery of strategic and operational objectives by reducing costs, and improving the productivity, revenue generating capacity, and image of our company. This position ensures a safe and efficient working environment, essential to the performance of the business.
Responsibilities:
- Plan, organize, direct, and control all service operations activities.
- Balance financial metrics with employee and customer needs.
- Submit financial forecasting information monthly.
- Maintain and improve planned and executed margins for Service projects, maintenance agreements and Time & Material agreements.
- Provide technical and operational support for the sales teams, including proper pricing and scope-of-work definition for Service project opportunities.
- Lead a team of Field Technicians and support staff.
- Proactively forecast labor needs and costs to exceed our customer commitments.
- Build and maintain an effective operations organization committed to customer and employee satisfaction with a goal of profitable growth.
- Manage or advise on hiring, training, development, allocation, and performance assessment of personnel within area of responsibility. Assist branch with training and development of operations personnel including training on use of financial reports.
- Support the scheduling of team to meet all customer needs.
- Conduct one-on-one reviews with direct reports to help develop each individual's potential on the team.
- Provide technical support, expertise, leadership and accountability for installed projects.
- Communicate regularly with customers through all phases of the work we perform for them.
- Assist with remote diagnostics or technical support onsite
- Actively coordinate startup activity schedules with the Field personnel, Project Managers, Engineering and Operations Supervisors to ensure correct staffing and correct abilities are provided to meet individual project schedules and commitments. Prioritize schedules and effectively assign available resources.
- Five years of building technologies industry experience, and two years of management experience.
- Proficient in Microsoft Office: Word, Excel, Outlook and Project. Experience using Microsoft Dynamics AX a plus.
- Excellent communication skills.
- A thorough understanding of project management processes.
- Valid Driver’s license with a clean record.
Preferred Knowledge/Skills, Education, And Experience:
- Preferred education: Bachelor's degree in Business, Construction, Mechanical Engineering, or other field providing the educational background needed to succeed in this function. Additional experience would substitute education.
- Experience with Johnson Metasys, Tridium or Distech.
Albireo Energy is an Equal Opportunity Employer.
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Basic Life Insurance
- Voluntary Life Insurance
- Short-Term & Long-Term Disability
- Paid Vacation
- Paid Sick Time
- Paid Holidays
- 401K with Company match
