Description:Â The Patient Financial Recovery Specialist will provide customer service to hospital patients who have questions on their accounts and assist them in settling their patient responsibility balances.
Location:Remote
Essential Duties and Responsibilites:
- Answer inbound calls from patients as well as place outbound calls to patients through our automated dialer.
- Assist patients with their account which includes setting up payment arrangements on the patient’s unpaid balance.
- Take and process credit card payments over the phone.
- Identify and gather new insurance information.
- Research insurance “Explanation of Benefits” to determine what the insurance may or may not have paid and why.
- Screen the patient for charity, answer patients’ general questions, and resolve any of the patient’s account issues and concerns.
- Maneuver between several different patient account systems and payment portals.
- Maintain accurate and up to date information in the account notes within all appropriate systems.
- Meet specified collection and productivity goals as assigned by management on a regular basis.