Bilingual Seasonal Healthcare Representative - Remote

ResultsCX • Full-time • Remote (Georgia, US) • 2m ago

Does helping people in two languages feel twice as good? Come find out!

Give me the basics!

Our Seasonal Healthcare agents help ResultsCX customers with a wide range of healthcare related inquiries in both English and Spanish! Calls will include, but are not limited to, questions about current health insurance policies or benefit cards, requests to update personal information on accounts, support completing orders, and more! We handle both inbound calls and outbound campaigns to inform our customers about changes that may affect them. This seasonal opportunity is expected to last until 1/31/2023, with the potential to become permanent with exceptional performance, KPI achievement, and business need

…But what do we DO?

“One of our agents was contacted by an elderly customer with a grave concern. The member had been trying to buy her groceries for the month and didn't realize that the order she had previously placed for medical necessities used up her monthly stipend already... She thought it was overflow money from the previous month’s stipend! The member began to cry when she learned of her error and stated that she had no money for food for the month and it was only the 5th. Our team immediately contacted everyone we could think of that could potentially help. ResultsCX, our healthcare agent, and our partners worked together to get the member’s monthly stipend refreshed and provided our member with enough funds to buy groceries for the month. It was truly a great experience for all involved in the end and is a testament to the real-life difference we make in our members’ lives.”

We expect greater of ourselves… What’s Your Greater? Come find it at ResultsCX!

What should I bring to the interview?

Education: High school diploma or GED required
Language: Fluent in both English and Spanish

Typing Skills: Ability to type 25 words per minute
Technical Proficiency: This position requires you to toggle back and forth between multiple systems while communicating with the customer. You will need to have intermediate/advanced technical proficiency
Availability: Open availability between 8am-11pm EST 7 days a week
Pay Expectation: Our seasonal healthcare pay rates start at $13/hr in training

Nothing compares to my home office – Can I work from home?

To work virtual in your home, you will need:

A PC or laptop running Windows 10 operating system (NO Mac, Chromebook, Tablet or Smartphone)
High Speed Internet – minimum download speed of 10 Mbps and a minimum upload speed of 6 Mbps
Ability to connect directly to the internet service provider modem with an Ethernet cable, (WIFI is not acceptable)
2 dedicated computer monitors minimum 13 inches or larger
A VoIP USB Headset with microphone and a Web Cam for Training
Dedicated workspace in your home that is free of background noise and distractions
Additional equipment specifications will be tested during the interview process

The Company is an equal opportunity and affirmative action employer and will consider all qualified applicants without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status or any other protected factors under federal, state or local law.