Talent ScoutThe Recruiter role will manage and handle the high-volume call center recruitment process, including but not limited to the following: reviewing candidate pre-screening questions and applications; reviewing assessment results to ensure the candidates have met the established thresholds; and ensuring that the verbal and written offers are within the established format and guidelines. Additionally, as part of the interview process, this role will administer a technical assessment aptitude test that will be conducted utilizing MS Teams.
Specifically, the recruiter role will work across the matrix on a regional basis to interview and close candidates for all assigned regions. The role will be hands-on and subjected to daily quotas that entail interviewing and offer ratios.
In this role you will:
- Review candidate pre-screening questions, applications, assessment results prior to interviewing candidates.
- Interview candidates within assigned interview guide within Talent Link.
- Administer Technical Assessment Aptitude test and evaluate candidate’s score against established threshold.
- Assess candidates and if they meet the minimum qualifications of the role and passed the threshold of the assessment, move forward with a verbal offer.
- Create offer letter in Talent Link and send to Candidate.
- Ensure candidate accepts the offer and if offer is accepted, move candidate to background check status.
We are looking for someone who has:
- 1-3 years’ experience in recruiting or a related field
- High School Diploma or GED equivalent required. An associate degree is preferred, not required.
- Strong experience working in a fast-paced environment.
- Strong experience interviewing, assessing candidates, and closing candidates to offer acceptance stage.
- Proven experience meeting hiring goals and objectives on a consistent basis.
- The Ability to work well with a team and with strong oral and written communication skills.
- Prior experience working in a centralized, national staffing model handling regional recruiting for a variety of disciplines.
- Ability to cooperate effectively with others with a strong team orientation approach.
- Demonstrated experience working with various ATS platforms.
- Strong proficiency in multi-tasking and handling multiple priorities with a high sense of urgency.
- Strong PC skills (Word and Excel).
- A self-starter with an inclusive mindset and highly collaborative nature.
About ResultsCX:ResultsCX is a premier customer experience partner to Fortune 100 and 500 companies. We design, build, and deliver digitally influenced customer journeys that achieve the satisfaction and loyalty brands need to thrive and grow, while improving efficiency and reducing costs. ResultsCX’s 30+-year track record for reimagining the customer experience to meet consumers’ evolving expectations has driven growth to more than 20 geographic hubs and approximately 20,000 colleagues worldwide. Our core expertise extends to actionable analytics, contact center as a service (CCaaS), and our own SupportPredict AI-powered digital experience platform. Our strength lies in exceptional individuals working together in a high-performing, fun culture to deliver next-generation customer experiences on behalf of our clients.
Results-CX is an equal opportunity and affirmative action employer and will consider all qualified applicants without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other protected factors under federal, state, or local law.
