OverviewAt Kelly®, we’re passionate about helping you find a job that works for you. How about this one? We’re seeking a Billing Customer Service Representative to work at a premier medical device company in Irvine, CA. With us, it’s all about finding the job that’s just right.
Salary/Pay Rate/Compensation: 26/hr
Why you should apply to be a Billing Customer Service Representative:
• Competitive salary and benefits package.
• Join a cutting-edge medical device company with a strong industry standing.
• Collaborative and supportive team environment.
• Opportunity for growth and development.
Responsibilities What’s a typical day as a Billing Customer Service Representative? You’ll be:
- Efficiently filtering, gathering, and organizing customer and account information from multiple sources.
- Collaborating with the Sales team, customer master team, and ASP capital team to coordinate customer support and resolve account setup or order entry issues.
- Utilizing critical decision-making skills to assess and resolve customer price discrepancy issues on the first contact.
- Providing clear and concise support via phone and email.
- Accurately determining the type of support required and escalating to the appropriate resource when necessary.
- Taking ownership and accountability for all handled contacts.
- Performing other duties as assigned.
- Working with National Service Contracts to ensure accurate pricing and special instruction communication for each contract.
- Developing process improvements for order processing, price discrepancy reporting, and other metrics based on special projects.
- Managing documentation effectively.
QualificationsThis job might be an outstanding fit if you:
- Have 3-5 years of experience in customer service.
- Have a bachelor's degree (preferred).
- Have experience in the medical device industry (preferred).
- Have strong computer skills in MS Office, Excel, Outlook, etc.
- Are proficient with computers and able to flex with multiple systems and applications without intimidation.
- Learn and understand a wealth of information and systems readily.
- Quickly process and apply information to critically think through the best approach.
- Are comfortable being productive in a sedentary situation for an 8-hour workday.
- Don't mind repetition.
- Have demonstrated a strong desire and motivation to build relationships with the Sales Department, instill trust, and resolve Sales inquiries.
- Own your actions and words to each other and to customers.
- Work well as part of a team by collaborating and maintaining productive, harmonious relationships.
- Are able to multi-task, plan, organize, and manage changing priorities.
- Have clear and effective oral and written communication skills and able to display self-discipline and focus.
- Have document management experience (preferred).
- Have SAP and CRM experience (preferred).
- Have great attention to detail.
What happens next:
Once you apply, you’ll proceed to next steps if your skills and experience look like a good fit. But don’t worry—even if this position doesn’t work out, you’re still in our network. That means all of our recruiters will have access to your profile, expanding your opportunities even more.
Get a complete career fit with Kelly®.
You’re looking to keep your career moving onward and upward, and we’re here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career.
About Kelly
Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.
Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly’s Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
Kelly participa en E-Verify y proporcionará al gobierno federal la información de su Formulario I-9 para confirmar que está autorizado a trabajar en los Estados Unidos.
