Overview
At Carenet Health, we empower healthcare organizations to create meaningful connections with their customers. As an Account Manager, you will take center stage in nurturing client relationships, driving growth, and delivering exceptional results. Your role will be pivotal in demonstrating the value of Carenet’s innovative communication solutions while providing tailored strategies to meet client objectives.
This is your opportunity to be a strategic partner, ensuring client satisfaction, retention, and long-term growth. You will collaborate across teams, act as a trusted consultant, and develop actionable plans that deliver measurable results. If you’re passionate about transforming the healthcare experience and thrive in a dynamic environment, this role is for you!
Responsibilities
What You’ll Do:
- Build strong, trusted relationships with clients, starting from onboarding and continuing throughout the client lifecycle.
- Conduct quarterly business reviews to assess progress, identify opportunities, and ensure client goals are met.
- Create and maintain detailed strategic account plans, gaining approval from leadership and clients.
- Act as the primary point of contact, resolving issues promptly and coordinating with internal teams to meet client needs.
- Analyze and present data to clients, offering insights and actionable recommendations to improve performance.
- Identify opportunities for upselling and cross-selling Carenet’s solutions, while ensuring ongoing utilization of existing products and services.
- Manage contract renewals and assist in negotiations, ensuring seamless continuity for assigned accounts.
- Collaborate across internal teams, including operations, IT, and sales, to deliver exceptional client experiences.
- Track and manage all communications and activities with clients using Salesforce, ensuring accurate reporting and documentation.
- Mentor new team members and share best practices to strengthen the Client Services team.
Qualifications
What We’re Looking For:
- Education & Experience: Bachelor’s degree or equivalent work experience with a strong track record in account management. Experience in healthcare or contact center industries is a plus.
- Strategic Thinking: Demonstrated ability to create and execute strategic account plans, with strong analytical and business acumen.
- Client-Centric Approach: Proven experience in building and maintaining client relationships, with a focus on retention, satisfaction, and growth.
- Project Management: Excellent organizational and time management skills, with the ability to handle complex accounts and manage multiple priorities.
- Communication Skills: Strong presentation, verbal, and written communication skills, including the ability to effectively engage with stakeholders at all levels.
- Tech Savviness: Proficiency with Windows operating systems and CRM tools such as Salesforce.
Why Join Carenet Health?
At Carenet Health, we’re not just transforming healthcare engagement—we’re transforming lives. As part of our team, you’ll have the opportunity to make a meaningful impact while working in a supportive and innovative environment.
Here’s what we offer:
- A collaborative culture that values your contributions and supports professional growth.
- Opportunities to shape the future of healthcare with cutting-edge solutions.
- A chance to work with a passionate team dedicated to delivering exceptional results.
Ready to Drive Client Success at Carenet Health?
If you’re ready to take your career to the next level and make a difference in the healthcare industry, we’d love to hear from you. Apply now and join us in creating connections that matter!
Note: Completion of assessments may be required before an applicant can move forward. Completing assessments must be done independently. Any discovery of unauthorized completion, whether during or after the hiring process, will result in disqualification or termination.
Carenet Health is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law.
Please note that we are not accepting resumes for this position from external staffing agencies or recruiters. To be considered for this role, please submit your application directly through our official career portal.
