Customer Service Billing Specialist
Location: Remote
Employment: Full-time
Position Overview:
ROMTech now seeks well-rounded Customer Service Billing Specialists to join our growing Revenue Cycle Management team. As a Customer Service Billing Specialist, you will play a crucial role in delivering exceptional service and support to our patients. You will be responsible for managing patient inquiries, addressing issues, and providing resolution. Working closely with internal teams, you will ensure timely and accurate resolution of patient issues while maintaining a high level of customer satisfaction. We are looking for excellent Customer Service Billing Specialists who love what they do and are empathetic while working with our patients. This is a fulltime, remote position, reporting directly to the AR Supervisor.
Duties & Responsibilities:
- Serve as the primary point of contact for patient inquiries related to our RCM services, including billing, coding, claims processing, and reimbursement.
- Respond promptly and professionally to patient inquiries via phone, email, and other communication channels.
- Identify and troubleshoot patient issues, providing timely resolution or escalating as necessary to ensure customer satisfaction.
- Collaborate with internal teams, including billing specialists, coding experts, and account managers, to address patient needs and resolve issues effectively.
- Maintain accurate records of patient interactions and follow up on open issues to ensure timely resolution.
- Continuously monitor patient satisfaction and identify opportunities for process improvements to enhance the customer experience.
Skills & Qualifications:
- 2+ years of proven experience in Customer Service or a Client Support role, preferably in the healthcare industry or revenue cycle management.
- Strong understanding of healthcare revenue cycle processes, including billing, coding, and claims management.
- Excellent communication skills, with the ability to articulate complex concepts clearly and concisely to a diverse audience.
- Exceptional problem-solving skills and ability to think critically to resolve client issues effectively.
- Proficiency in using customer service software, RCM systems, and other tools to manage client interactions and track resolution progress.
- Ability to multitask and prioritize workload in a fast-paced environment, while maintaining attention to detail and accuracy.
- Positive attitude, empathy, and dedication to delivering outstanding customer service.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit for extended periods of time and use hands to operate a computer and other office equipment. The employee is frequently required to reach with hands and arms, talk, and hear. Specific vision abilities required by this job include close vision and the ability to adjust focus.
We are an equal opportunity employer. Qualified Applicants are considered for positions and are evaluated without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, marital status, or any other classification protected under applicable Federal, State or Local law.