At Continuum Global Solutions, our vision is to be the leader in customer experience by connecting the right people with innovative solutions to deliver outstanding results. We will empower and support our employees to reach unimaginable heights while growing our business to make a global impact. Our can-do culture works together to make the ordinary exceptional.
Are you an exceptional listener who AIMS HIGHER.REACHES FARTHER when it comes to challenges and solving problems? Can you ACT BOLD.BE PASSIONATE with your impressive communication skills and attentiveness? Can you BE ONE.HELP MANY in a way that provides a positive experience? Do you want to BE DIFFERENT.BE YOU and LEARN MORE.TAKE ACTION?
JOIN OUR TEAM TODAY!
RESPONSIBILITIES:
- Performs all current billing functions with minimal instructions, and with no/minimal errors. Has the flexibility to backfill any position as absences occur.
- Able to generate billing batches without error ensuring notice dates are accurate.
- Works bill/transaction batch exceptions and can do moderate account research related to exception type.
- Has full knowledge of commonly used concepts, practices and procedures for billing/back office tasks.
- Work daily queries and reports.
- Can assist with assigning tasks to ensure completion.
- Accurately work billing/transaction batches and post to system.
- Complete data entry and various worksheets
- Maintain accounts (mailing addresses, service addresses, etc.)
- May be called upon to assist customers with complex account information.
- Ability to provide rate validation analysis.
- Applies adjustments to accounts or addresses estimated usage.
- Ability to assist with evidence gathering for SOC1 Audit.
- Ability to troubleshoot accounts within the billing process, batch selection issues and most exceptions.
- Full understanding of client's processes and client regulations
- Ability to make provide input to decisions and problem solve client processes to review with supervisor.
- Ability to provide input on making processes more production and cost effective
- Relies on experience and judgment to plan and accomplish goals and a certain degree of creativity and latitude is required
- Full understanding of the service levels for the client, deadlines and reporting timeframes
WORK AT HOME REQUIREMENTS:
- High-speed internet with at least 10 mbps download speed (No Satellite, Wi-Fi, or Cellular/Wireless carrier hotspot or internet services)
- Must have a hard-wired internet connection via ethernet cable to modem/router that you own/are responsible for. (Continuum will ship you company equipment such as the PC, mouse, keyboard, etc. to use on your network)
- Dedicated, quiet, & secured workspace with no distractions
- A USB Wired headset with noise canceling microphone.
ADDITIONAL REQUIREMENTS:
- 18+ years old & high school diploma/GED
- 3-5 years of customer service experience,1 year of experience working Scottsbluff utility preferred
- Super users are a plus, however, must be familiar with multiple Scottsbluff contracts
- Experience using systems within Scottsbluff Utility accounts
- Comfortable to perform repetitive tasks day after day
- Strong data entry skills including 10-key by touch and keyboarding
- Serves as a team player who is willing and able to teach others
- Demonstrates high analytical skills
- Client & Customer Focus, Performance Focus, Solving Problems, Respecting Others, Working with Others, Confidence & Communication, Working Pro-actively
- Customer focused personality & desire to help people.
- Professional positive attitude & courteous telephone etiquette
- Full-Time schedule availability to meet business needs
- Solid understanding of the service levels, deadlines and reporting timeframes for each client.
- Windows based software applications, including Outlook and Excel.
- Willing to submit a drug test and background check.
BENEFITS & PERKS:
- $15-$16 per hour + overtime as needed
- Benefits Eligible After 60 Days
- Access Up To 50% Of Your Pay Immediately After Your Shift
- Health Insurance (Medical, Dental, Vision) & Other Benefits
- Pet Insurance
- Paid, Virtual Training
- Remote Work Environment
- Opportunity for Professional Development
Continuum Global Solutions partners with top companies around the world to deliver customer care services through its global network of contact centers. Our global Fortune 500 clients rely on our vast expertise in customer care management to improve their customers' experience. Continuum customer care and call center solutions leverage world-class voice, chat, email and social technologies. More than 11,000 employees serve top-tier clients across multiple industry verticals. Additional information on Continuum and our services can be found on our website.
Continuum is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, disability, military/veteran status, citizenship status, genetic information, or any other characteristic protected by applicable federal, state, or local laws. Applicants have rights under Federal Employment Laws Family and Medical Leave Act (FMLA); Equal Employment Opportunity (EEO); Employee Polygraph Protection Act (EPPA).
Continuum recruiting correspondence will always come from a talent acquisition representative with an official @continuumgbl e-mail address. In addition, our representatives will never ask for any form of payment from a candidate or new hire. Please report suspicious activity to Corporate.Security@continuumgbl.com.