RemX is recruiting for a Remote Customer Care Specialist.
Are you persuasive, outgoing, and passionate about helping people? Then this might be for you.
This position is contract to potential hire for the right candidate.
Pay rate: $22 – $26/hr
Duration: August 18 to November 29, about 15 weeks
Prior customer service experience is required, and experience working with a platform and Microsoft office experience is necessary. We use and can train them in Salesforce, Shopify, RingCentral, and Recharge.
Responsibilities
- Build sustainable relationships and trust with customers and physician referrals through open and interactive communication
- Manage large amounts of incoming calls, emails and voicemails regarding product questions and ordering
- Place outbound calls to physician referrals to provide product information and place order
- Process orders efficiently and effectively, answer product questions, suggest new products
- Maintain customer Salesforce records by updating consumer contact information, capturing call notes, and setting tasks.
- Provide ideas and solutions for systems and department workstream processes.
- Help drive customer loyalty and retention and meet Company, department and individual goals and objectives.
- Demonstrate product knowledge, basic knowledge of menopause and pelvic health issues (that our products are intended to prevent/manage), pricing, discounts, rewards, and subscription options.
- Handle customer complaints and resolutions, process returns and adverse events.
- Solicit and share customer testimonials.
Qualifications/Skills
- Proven customer support experience or experience as a Client Care or Customer Service representative
- Strong phone contact handling skills and active listening
- Familiarity with Salesforce or other Customer Relationship Management platforms
- Customer orientation and ability to adapt/respond to different types of personalities
- Excellent communication skills
- Ability to multitask, prioritize, and manage time effectively
- Ability to manage ambiguity and problem-solve while compliantly driving results.
- Willingness to take on special projects, new responsibilities and adjust priorities as needed.
- Bachelor’s degree or 10+ years of demonstrated success in Customer Care