The Program Director (PD) provides leadership, support, and the resources so that the Program its bases can deliver customer oriented, high quality patient care in a safe and efficient manner.
The PD coordinates activities of personnel at assigned bases and collaborates with the Aviation, Maintenance, Clinical and Dispatch Teams. Essential functions include administrating the financial, marketing, growth and business aspects for each assigned base.
JOB DUTIES
Leadership
- Takes responsibility for the overall integrity of the team and team building as well as providing team leadership and guidance
Business
- Participates in preparation and execution of the annual base operating, patient transport, and capital budgets, performing continuous and timely variance analysis and corrections
- Responsible for appropriate and measurable financial plan(s)
- Submits detailed reports to the Regional Director (RD) and Vice President of Operations (VPO), as requested
- Ensures internal systems and processes exist to support customer goals
- Serves as a member of the management team, and contributes willingly, effectively, and efficiently as a team member in accomplishing the stated goals of the organization
- Represents the Company at public and professional meetings, specifically responsible for those meetings within the Program’s service area
Program Operations
- Coordinates daily Program and Base activities
- Coordinates and manages the local leadership team meetings
- Recommends and implements changes to improve efficiency and effectiveness of Program/Base performance
- Conducts in conjunction with the Safety Officer monthly staff meetings at assigned base to include preparing an agenda, typing minutes and assuring delivery of minutes to all crew members and safety department
- Ensures crew members follow policy for work related injuries and exposures
- Participates in consistently and equitably executing established Company policies, and for recommending appropriate modification, deletion, or development of policies such that the mission of the Company is best fulfilled
- Receives medically related flight problems or issues from medical crews, aviation staff, communications center staff, customers and patients. Resolves medically related problems or issues as they occur with feedback to appropriate persons or refers the issue to the appropriate person for resolution
- Responsible for the maintenance and organization of facilities
Clinical Operations
- Assures proper coverage for all medical shifts
- Secures replacement staff for all work absences
- Reviews electronic payroll of medical crew for accuracy and submits for approval before the stated deadline
- Assures proper use, maintenance, and repair of medical equipment and supplies
- Participates in the evaluation of new equipment/supplies and oversees inventory and supplies
- Collaborates with the appropriate Educator and Medical Director to resolve any deficiencies
- Reviews monthly CQI reports refers those with deficiencies to appropriate Educator, Medical Director or Director of Clinical Care Services
Staff Supervision:
- Direct reporting relationship with the base clinical crew (Flight Nurse, Flight Paramedic, and Base Medical Manager) and for base specific operational and service delivery issues
- Ensures that all base crew members are compliant with company standards and CAMTS regulations
- Delegates assignments and holds employees accountable for work completion
- Develops employee talents by promoting professional growth, education, involvement, and decision making
- Provides guidance in crew performance management, enacting disciplinary actions for clinical personnel according to established policies including counseling, written reprimands, promotions, demotions, and suspensions; makes recommendations concerning terminations
- Accountable for medical crew licensure, certifications, and clinical requirements
- Ensures the required credentials are submitted by the base staff to the
- corporate office and a copy is kept at the base
- Collaborates with Base Clinical Lead (BCL) to ensure assigned staff has the required OSHA training and TB testing to meet corporate and government compliance
- Ensures narcotic counts are completed per policy; all staff document narcotic use per policy; and reports any discrepancies immediately to the RD and HR.
- Assists new employees with completion of the orientation process. Monitors new employee performance by assigning a preceptor and working closely with the BCL to ensure successful transition into the position, throughout the orientation process.
- Prepares annual employee evaluations for assigned medical staff
- Carries out disciplinary action with input from the RD and Human Resources
- Resource for the dissemination of new information and problem resolution for the medical staff
- Carries out supervisory responsibilities in accordance with the company's policies and applicable laws
Departmental Collaboration:
- Indirect reporting relationship with the base leadership team (Lead Pilot, Base Mechanic)
- Collaborates with the Base Pilot Supervisor and Base Mechanic to ensure the highest level of aircraft reliability and seeks assistance from the RD as needed
- Collaborates with Base Mechanic and Maintenance Manager for maintenance activities when scheduling maintenance to minimize out of service (OOS) time.
- Collaborates with the Communications Supervisor and the Regional Director on Communications Center issues
- Participates in the interview process for the selection of pilots and mechanics to be assigned to the base as requested
- Collaborates with the Base Pilot Supervisor and Base Mechanic for issues involving aviation or maintenance personnel
- Collaborates with the Base Pilot Supervisor on the inventory and maintenance of flight helmets assigned to the base
Marketing and Business Development:
- Responsible and accountable for the service line business management, goals, expectations, and development
- Responsible for customer mapping to understand customer goals and required deliverables
- Responsible for “customer listening” to understand and gain insight to the customer experience, needs, and wants
- Manages customer relations to include in-region business development, communication, and contract management
- Maintains government relations within base region
- Oversees base marketing and public relation needs
- Provides solid measurement/metrics system(s)
- Actively participates in the local service area to effectively market all end users, and to increase appropriate use of company transport resources
- Identifies and establishes strong business relationships with all customers within the assigned area
- Coordinates customer relations/marketing activities for the base staff
- Ensures that relationship building activities occur with each customer through visits from the Program Director
- Provides approval for all PR activities involving use of the base aircraft
- Attends local and regional EMS/Hospital/advisory group meetings
Hiring
- Participates in the hiring of base operations personnel and provides guidance in annual performance evaluations for base staff
- Interviews and hires candidates for Flight Nurse and Flight Paramedic positions at the assigned base
QUALIFICATIONS
Education/Experience:
- High school diploma or equivalent
- College degree preferred
- Two years of leadership experience preferred
- Must have a valid Driver’s License
Skills:
The knowledge, skills and abilities described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
- Must possess exceptional communication and interpersonal skills to effectively deal with staff and present information to management, public groups, and hospital/EMS/911agencies
- Possess efficient project/task completion and exceptional organizational skills
- Ability to define problems, collect data, establish facts, and draw valid conclusions
- Possess the ability to elicit staff involvement, and positive approach to problem solving
- Ability to read, analyze and interpret health and flight-related journals, operational reports, and job specific legal documents
- Computer literacy required
WORKING CONDITIONS AND PHYSICAL REQUIREMENTS
The working conditions as well as physical and mental demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Working Conditions:
- Required to work frequently near moving mechanical parts.
- Required to work in outside weather conditions.
- Frequently exposed to blood-borne pathogens or airborne particles
- Frequently exposed to vibrations/turbulence.
- Exposed to loud noise levels requiring headphones while in-flight and at a moderate level when in a hospital environment.
- Frequently required to travel within region of assignment
Physical Demands:
- Reach with hands and arms; speak and hear.
- Frequently required to sit.
- Required to stand, walk, climb or balance, stoop, kneel, crouch or crawl, and smell.
- Lift and/or move up to 150 pounds cumulative with assistance
- Specific vision abilities required by this job include close vision, distant vision, peripheral vision, depth perception and the ability to adjust focus.
- Must be able to work a flexible work schedule
GUIDING VALUES AND BEHAVIORS
Employee must consistently exhibit our guiding principles:
- Patient Care - We continually earn the privilege to care for our patients. It is at the forefront of everything we do.
- One Team - We respect each other and achieve together what no individual can alone.
- Innovation - We are driven to develop solutions that inspire progress.
- Vigilance - We will never waver in our commitment to safety and preparedness in the fulfillment of our duties.
- Ownership - We are accountable for what we do and take pride in how we do it.
- Citizenship - We are dedicated to being good stewards in the communities we serve.
EEO StatementGlobal Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing reasonable accommodations for individuals with a disability.
