About UsOur culture is based on connection, and that fuels our outstanding performance. At BroadPath, we maintain and nourish a commitment to home-based talent and innovative workforce technology that enables us to deliver unrivaled quality, flexibility, and transparency. We believe in meeting our associates where they are, be it in geography or career development. Our proprietary platform visually connects the members of each home-based client team, fully unleashing the skills and motivation of the industry’s best workforce and enabling our associates to reach their full potential. BroadPath is where connection happens.
Today, we provide services to Fortune 10 Health plan companies and Healthcare providers. BroadPath essential business functions include customer experience, sales, and back-office operations.
OverviewThe Licensed Health Insurance Agent is responsible for providing consultative recommendations and answers inbound calls of those interested in purchasing insurance plans and benefits. This includes qualification of Consumer, complete needs assessment, educate on plan benefits, and steer towards an appropriate Medicare & Retirement plan when applicable. Agent will attend coaching session and receive updates from leadership. Agents are expected to adhere to schedules, follow consultative selling practices, provide a positive consumer experience, and strive towards sales goals. Agents will abide by all BroadPath Policies and Procedures including but not limited to Certification, Compliance and any other Client specific Policy and Procedure outlined in the SOW and in the Standard Operating Procedures.
ResponsibilitiesWhere You Come In
Assist Medicare-eligible individuals telephonically in the following ways:
- Answer incoming phone calls from prospective members and identify the type of assistance and information the customer needs with the goal to convert the caller to qualified lead and ultimately sale
- May make outbound calls to prospective members to follow up on questions or to current members to review current or new products and services
- Educate Members and potential members on plans benefits and details based on consumer needs
- Provide objective information pertaining to coverage, annual notice of change, pharmacy/network coverage, and drug formularies
- Secure compliant enrollment into appropriate plan
- Meet the goals established for the position in the areas of sales quota, quality, attendance and other performance criteria
Meet and maintain requirements for agent license, appointments, and annual product certification
QualificationsWhat It Takes to Succeed
- High School Diploma or higher degree completed
- 6 months of experience in a call center or similar structured work environment
- 6 months of sales experience
- Proficient in basic computer navigation such as use of multiple applications, ability to toggle between applications/tools, utilization of remote desktops
- Must have an active Health Insurance License in state you reside in currently.
- Ability to obtain additional insurance licenses if required by business
- Ability to not only understand complex Medicare programs but be able to explain/articulate Medicare programs to consumers in ways that are clear, correct and objective.
- Ability to multi-task, which includes the ability to understand multiple products and multiple levels of benefits within each product.
- Ability to remain focused and productive each day though tasks may be repetitive.
Diversity StatementAt BroadPath, diversity is our strength. We embrace individuals from all backgrounds, experiences, and perspectives. We foster an inclusive environment where everyone feels valued and empowered. Join us and be part of a team that celebrates diversity and drives innovation!
Equal Employment Opportunity/Disability/Veterans
If you need accommodation due to a disability, please email us at HR@Broad-path.com. This information will be held in confidence and used only to determine an appropriate accommodation for the application process
BroadPath is an Equal Opportunity Employer. We do not discriminate against our applicants because of race, color, religion, sex (including gender identity, sexual orientation, and pregnancy), national origin, age, disability, veteran status, genetic information, or any other status protected by applicable law.
Compensation: BroadPath has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.
