Want to get in on the ground floor of a new company to the Guatemala area but has been in business in the U.S. for over 35 years!!! Check out the great opportunity Five Star Call Centers has below!
Do you like helping people? Is a fast-paced environment more your speed? We're looking for experienced customer service associates with a drive to ensure the best experience possible. You must be able to work at top speeds on the phone and the computer simultaneously.
We are looking for passionate individual to be the first point of contract in answering calls and emails to get our customers where they need to go with confidence. We're hiring associates to support customer service for a nationwide parking reservation app.
These positions will assist customers via multiple support channels, including phone, chat and/or email, to resolve customer issues, provide customer training, problem identification and resolution, issue escalation, and follow up.
This position is onsite and open to those who reside in Guatemala. This can be a work from home position if you meet the work at home guidelines. Work at home opportunities are granted based on performance/attendance and business needs. You must have a distraction free environment, childcare for anyone 4 years of age and younger and an internet connection (not wifi). Work at home opportunities are not guaranteed and there is not a set time frame when this will occur.
Qualifications
- 3 months to 1 year of customer service or customer support experience
- 3 months to 1 year of previous call center or office background experience required
- A high school diploma or GED is preferred
- Technical savvy (able to toggle between multiple browsers & systems using dual monitors)
- Quick learner and able to work independently
- Positive attitude
- Type 25-35 words per minute accurately
- 18 years of age, a background check applicable with local laws is required
- Must be able to speak, read, write and understand English (Must be @ a level C1 or above)
Responsibilities
- In this role, you'll take the lead in addressing customer questions and concerns on all products and services through multiple communication channels such as phone, email and/or chat
- Skillfully change from one task to another without loss of efficiency or composure
- Effectively communicate with patience and understanding
- Be available at your desk, maintaining punctuality and attendance at all scheduled times
- Remain positive and professional in all customer interactions
- Flexibility to cross train as requested
- Perform other duties as assigned*
*Note: Management reserves the right to assign or reassign functions and responsibilities to this job description at any time.Hours and Status
- Shifts: 6:00a-1:00p, 7:00a-4:00p, 8:00a-5:00p (CST) ; Work Days - M-F & Every Other Wkd
- Paid Training - typically 3 weeks in length from 6:30am-3:00pm Mon-Fri (CST)
- Status - Full Time ; 30 hours
- Lucrative monthly bonus opportunity (performance bonus + parking bonus + sign on bonus)
The above statements are intended to describe the general nature and level of work and are not intended to be an exhaustive list of all responsibilities, duties and skills required of the job.
NOT YOUR ORDINARY CALL CENTERᵀᴹ