A company is looking for a CPC Processor I Customer Support.
Key Responsibilities
- Answer and conduct business on the telephone while maintaining excellent customer service
- Review, research, resolve, and respond to inquiries received via telephone, email, or written correspondence
- Document all calls, inquiries, and resolutions in detail in appropriate software systems
Required Qualifications
- High school diploma or equivalent from an accredited institution
- Experience with multi-line phone systems and proficiency in MS-Office at an intermediate/advanced level
- Experience in data entry, medical records, healthcare, or insurance claims processing is beneficial
- Ability to stay organized while working quickly and passing annual HIPAA examinations
- Must complete a 90-day ROI Certification course with a score of 85% or higher
