Job Description
Serve as the primary customer contact for your assigned portfolio of accounts and ensure all customer needs and expectations are met. You will respond to inbound customer calls and emails regarding order inquiry as to ship dates, problems, order changes, repairs and RMA's. You will assist other customer service associates with administrative duties. You will communicate with ... other departments and stakeholders, such as but not limited to, Technical Support, Logistics, Manufacturing, Regional Sales Managers, Product Managers, etc., to resolve customer issues. You will support ordering processing tasks including order entry, expediting orders, change orders, returns, monitoring order status and resolving discrepancies. Help Resideo be our customer's top choice by delivering excellent customer care and building up your business acumen while learning to address customer needs! Come be a part of THE team that is solving complex problems for the Resideo customer.
JOB DUTIES:
• Customer invoicing and return order processing.
• Preparation of Forecast Reports.
• Provide all-encompassing Administrative support for assigned portfolio of accounts to ensure all customer needs and expectations are met.
• Support order processing tasks accurately and efficiently.
YOU MUST HAVE:
• High School Diploma, or equivalent. (Some customer service/account-related experience preferred.)
WE VALUE:
• Proficiency with SAP and/or other computer software programs.
• The ability to learn quickly.
• A keen attention to detail.
• A bias for action.
• The ability to work with a team in a collaborative setting.
• A commitment to discovering ways to improve service.
WHAT'S IN IT FOR YOU:
• The opportunity to make a difference!
• Resideo provides employees with a comprehensive benefits package, including life and health insurance, retirement programs with a company match, life assistance program, accidental death and dismemberment insurance, disability insurance, and vacation & holidays.
About Us
Resideo is a leading global provider of critical comfort and security solutions primarily in residential environments and distributor of low-voltage electronic and security products. Building on a 130-year heritage, Resideo has a presence in more than 150 million homes, with 15 million systems installed in homes each year. We continue to serve more than 110,000 professionals through leading distributors, including our ADI Global Distribution business, which exports to more than 100 countries from more than 200 stocking locations around the world. Resideo is a $5.0 billion company with approximately 13,000 global employees. For more information about Resideo, please visit www.resideo.com .
At Resideo, we bring together diverse individuals to build the future of homes. Resideo is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status. For more information on applicable U.S. equal employment regulations, refer to the "EEO is the Law" poster , "EEO is the Law" Supplement Poster and the Pay Transparency Nondiscrimination Provision . Resideo complies with applicable equal employment laws in all countries where we do business. For more information on how we process your information in the job application process, please refer to Recruitment Privacy Notice . If you require a reasonable accommodation to apply for a job, please use Contact Us form for assistance
