Choice Hotels International, Inc (NYSE : CHH) is one of the largest lodging franchisors in the world. A challenger in the upscale segment and a leader in midscale and extended stay, Choice® has more than 7,400 hotels, representing over 625,000 rooms, in 45 countries and territories.
A diverse portfolio of 22 brands that run the gamut from full-service upper upscale properties to midscale ... extended stay and economy enables Choice® to meet travelers' needs in more places and for more occasions while driving more value for franchise owners and shareholders.
The award-winning Choice Privileges® loyalty program and co-brand credit card options provide members with a fast and easy way to earn reward nights and personalized perks.
The ability to model Choice's Cultural Values : Welcome and Respect Everyone, Be Bold, Be Quick, Listen, Be Curious and Show Integrity are key to our success in inspiring Loyalty, Growth, and the Hospitality Spirit.
Our managed hotels portfolio includes Radisson Blu, Radisson, Radisson Red, Park Plaza, and Country Inn & Suites by Radisson.
Position Summary
The role of Laundry is Attendant to ensures that all linen is properly washed, dried, cleaned, restocked and all closets are maintained with proper pars.
To operate all laundry equipment and maintain a safe environment .
Maintains the cleanliness of the hotel's linen supply
Sorts laundry prior to washing
Pulls damaged and / or stained linen prior to loading the washing
Loads washers and dryers to recommended weights
Follows proper settings and procedures for all equipment
Monitors usage of water to maximize consumption
Informs supervisor of any equipment failures or supply shortage
Presses and folds linens and uniforms properly according to garment labels, stacks or stores and required
Completes inventory of stock as requested
Ensures the rotation with the team members regarding the machines, folding and removing and placing linen in the machine or on carts.
Adheres to hotel policies and procedures
Maintains knowledge of and complies with all department policies and Covid protocols
Maintains cleanliness of laundry room and equipment
Works the required schedule which cab be varied based on business demand
Uses equipment and chemicals in accordance with hotel's safety procedures
Adheres to all health, sanitation and safety rules and procedures
Creates 100% guest satisfaction by providing the Radisson experience through performance that demonstrates the standards of, genuine hospitality and exceeding guest expectations
Gives personal attention, takes personal responsibility, and uses teamwork when providing guest service
Listens, apologizes with empathy, finds a solution, and follows through when resolving guest problems
Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis
Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction
Performs other duties required to provide the service brand behavior and genuine hospitality
Performs other duties as required by Management to provide 100% Guest Satisfaction and genuine hospitality to our Guest
Requirement / Skills
Ideal candidate will have a minimum of one -year hospitality experience in laundry or dry cleaning
Follows instructions and communicates effectively
Works well independently or as part of a team
Strong attention to detail
Commitment to exceptional guest service
Willing to work a flexible schedule including weekends and holidays
Adheres to the policies and procedures of the hotel
Physical Demands
Required to stand, sit, and walk for extended periods of times
Lift, carry, or otherwise move and use of force or exertion up to 75 lbs.
Use of manual dexterity of common office equipment; such as but not limited to, computers, printers, phones ect.
Other Information
The hotel business functions seven days a week, 24 hours a day. All associates must realize this fact and be aware that at all times it may be necessary to move associates from their accustomed shift and alter assigned duties as business dictates.
In addition, this is a hospitality business, and a hospitable service atmosphere must be maintained at all times
his position description is not intended to create, nor is it to be construed, as a contract of employment or a promise of employment.
I understand that my employment is an "at-will" relationship and may be terminated by either party at any time, with or without notice.
We are an equal opportunity and affirmative action employer and make employment decisions without regard to age, race, religion, national origin, gender, sexual orientation, gender identity, disability, veteran status, genetic information, or other protected class.
Our locations are drug-free and pre-employment drug tests are required. Background checks are also required before employment begins.
We participate in E-Verify and those who are ineligible to work in the United States will not be considered.
The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor are they intended to be an all-inclusive list of the skills and abilities to do the job.
Management may, at its discretion, assign or reassign duties and responsibilities to this job at any time.
Ability to model Choice's Cultural Values : Welcome and Respect Everyone, Be Bold, Be Quick, Listen, Be Curious and Show Integrity are key to our success in inspiring Loyalty, Growth, and the Hospitality Spirit.
Choice Hotels International is an equal opportunity employer and affirmative action employer. Employment practices and decisions are not influenced by an applicant's race, color, religion, sex, national origin, age, sexual orientation, gender identity or express, disability veteran status, genetic information or any other characteristic protected by law.
In compliance with the Immigration Reform and Control Act of 1986, this offer of employment is conditional upon your presenting documents verifying your identity and legal authorization to work in the United States.
All offers of employment are conditional upon the satisfactory completion of a background check and E-Verify.
Last updated : 2024-03-05
