Are you looking for a new opportunity in the South Metro area? Don’t miss this opportunity! Doherty Staffing Solutions is partnering with a leading engineering company located in Bloomington, MN. We are seeking candidates for part-time Customer Service Representative roles on the 1st shift. Hours are between 7:00am-5:00pm, Monday through Friday. Compensation for these part-time, temp-to-hire ... opportunities starts at $20.00 per hour, depending on skills and experience. Interested? Read below to learn more!
Customer Service Representative Job Description
The primary role and responsibility of the Customer Service Representative is to support our internal and external customers promptly and efficiently by processing orders, service, and return requests. The individual in this role professionally promotes our products and educates customers on processing, pricing, and availability. Most of the time in this position will be spent communicating via phone and email.
What a Customer Service Representative will do:
• Answer, respond, and transfer calls professionally and efficiently using a multi-line Polycom phone system
• Enforce front desk and visitor sign-in procedures
• Data entry of orders, service repairs, and returns with greater than 90% accuracy into Syteline (Enterprise Resource Planning software)
• Advise customers on product pricing and availability including potential delays
• Educate customers on our warranty policies
• Respond to invoice inquiries, redirecting internally as necessary
• Identify, research, and resolve customer issues
What you need to be a Customer Service Representative:
• High school diploma or equivalent
• 3+ years of customer service-related experience
• Computer proficiency with intermediate knowledge of Microsoft Word and Excel
• Proficiency in reading, writing, and speaking English
• International shipping experience preferred
• Must be highly self-motivated, work with minimal supervision able to perform multiple tasks in a fast-paced environment
• Exceptional data entry speed and accuracy including 10-key
What are you waiting for? Apply today! Click APPLY NOW to complete our mobile-friendly, online application. For questions or additional information on the Customer Service Representative roles, please contact our South Metro jobs office directly at 952-835-8885 or email dss_brooklyncenter@doherty.com.
As an equal-opportunity employer, Doherty Staffing Solutions welcomes candidates of all backgrounds and experiences to apply. If this position sounds like the right opportunity for you, we encourage you to take the next step and connect with us. We look forward to meeting you!
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