Summary
This position is responsible for equipment installation and technical support of product lines, and maintaining good customer relations. Position will investigate and resolve customer reports of technical issues with equipment, and eliminate future operational or service difficulties for customers. Due to our customers’ needs, priorities will change based on customer situations so ... individuals must be able to adapt to ever changing work schedule and priorities.
Time Utilization
This position will travel up to 90% of the time. Must live near a major airport. Schedule needs to be flexible to accommodate internal and external customers’ schedules. Must be willing to work outside normal business hours, including some weekends as required. There may be a schedule requirement that consists of ten (10) consecutive scheduled days of work followed by four (4) scheduled days of rest, and may commence on any day of the week. Must be able to travel with little notice as customer demands require.
Essential Duties and Responsibilities include the following. Other duties may be assigned:
• Communicate with scheduler on a daily basis, give updates on current job status, and receive additional job assignments. Maintain quality and quantity of work on equipment. Listen attentively and ask questions as appropriate. Complete work assignments with minimum supervision. Retrieve and respond to messages daily on all communication tools.
• Consistently make travel arrangements within company policy guidelines and in the most cost effective and time efficient manner possible. Keep service team members and customers informed of arrival times. Travel arrangements will include: hotel, car rental, and flights.
• Install and/or repair new or modified equipment according to specifications at customer facilities in a timely manner to ensure full functionality. Upon completion of installation, all technical documentation will be provided to the regional scheduler.
• Provide onsite technical assistance to help troubleshoot and repair equipment in a reasonable amount of time. Provide a communication link between the customer to help ensure that effective service is provided to the customer.
• Conduct training for customers on the safe operations of equipment, maintenance, and parts ordering. Provide contact information for service team for future service needs and parts needs. Ensure customers are comfortable with operational and safety procedures of their equipment.
• Complete service documentation on what was repaired during the service call and submit related expenses for the trip and time spent on the call. Reports are complete, accurate, and submitted within 24 hours of job completion. Weekly expense reports and time sheets are also completed in an accurate and timely manner. All expenses incurred are handled in a cost-effective manner.
Education/Experience: Associate's Degree or equivalent technical school diploma in electrical or mechanical engineering or similar discipline; or two years field service, packaging, maintenance or related experience; or equivalent combination of education and experience. Electrical, pneumatic, mechanical, and machine shop skills required. Mechanical aptitude needed.
Certificates and Licenses: Current valid U.S. driver’s license. Must have the ability to obtain a passport.
Work Environment: The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the associate is regularly exposed to wet or humid conditions (non-weather) and work near moving mechanical parts. The associate is frequently exposed to extreme cold (non-weather); extreme heat (non-weather) and risk of electrical shock. The associate is occasionally exposed to work in high, precarious places. The noise level in the work environment is usually loud.
COMPENSATION DETAILS: Growing aggressively, we're seeking techs we can train and develop for specialized, highly skilled, and/or leadership positions. Compensation is therefore focused on total package, supporting both short- and long-term success. Most first year techs earn $80,000-$100,000, significantly more second year and beyond. In addition to low benefit premiums and other listed perks,
Field Service Technicians Also Receive
• Company car (lease, insurance, gas, property tax, maintenance) provided. Okay to use for personal use.
• Profit sharing – calculated on all wages, including overtime, typically adds an additional 5-7%
• Double time for all Saturday and Sunday work, plus standard overtime on weekdays, including travel time
• Reimbursement or credit for work clothing, boots, etc.
• Laptop, cell phone, and all related accessories provided
• New high-end tool kit, stocked with all necessary equipment
ADVANCEMENT OPPORTUNITES: Field Service Technicians are the backbone of our business and have opportunity to advance throughout the organization, in a variety of capacities.
• All techs begin at Level 1, with clear guidelines regarding the skills and testing necessary to achieve level 2, and 3, status and perks
• Those with specific experience or interests can advance to high-level specialized positions, focused on particular equipment lines or service objectives
• Successful technicians are also encouraged to explore promotion within other groups, such as training, sales, customer service, etc.
• Field service leadership opportunities are also increasingly available, as we're growing each team around the country, while also currently establishing 2 additional regional offices
Field Service Technician, Manufacturing and Packaging Equipment, Virtual
