Customer Service Representative

The Vision Companies • Minneapolis, MN • 8m ago

Job TitleCustomer Service RepresentativeJob TypeDirect HireLocationFridley, MNShift/Hours1st Shift M-FExperience Level2-5 year of similar experienceEducationBachelors preferredSalary$45-$50K DOQ

Company InfoThe Customer Service Rep. has multiple responsibilities within the CR department. They will assist in supporting both departments of customers, including order entry, RMA’s and email support ... As a part of the CSR team, they ensure customer inquires are responded to in a timely manner and all feedback is logged.

Description

Evaluate and process the customer purchase order, confirming the correct product part numbers and pricing
Manage complete order entry process, including order acknowledgement and shipping notifications
Prepare and process documents related to customer purchase orders, including email communication with the purchasing team, logistics team and sales team
Manage customer disputes related to shipments and warranty issues
Organize and or process any report needs for Account Managers
Attract and refer new customers and pass on all appropriate leads to the proper account manager or Distributor.
Manage level 1 tech support cases that are escalated; Including updates to Sales Force.
Work with Marketing when there are website issues or updates
Pull monthly forecasts for customers that provide this detail via on-line portals
Process Intracompany purchase orders for raw materials used at Vendor locations
Maintain all customer quality documents in pricing folders, including current quotes, price sheets, and price exceptions.
Maintain processes according to our ISO procedures
Continually learn about new products and how they can be applied
Attend appropriate training offered
Log and follow up on customer feedback
Additional duties as assigned