• *Customer Support Representative**
• Minneapolis, MN
• Full-Time ... • Customer Support Representative
OurFamilyWizard is a SaaS technology platform that enables families to co-parent seamlessly across households. With our recent private investment round from Spectrum Equity, were now in the same neighborhood as companies such as Grubhub, Ancestry.com, and Headspace. As the worlds most trusted co-parenting application, nearly one million parents and family law practitioners have leveraged OurFamilyWizard to effectively communicate, coordinate schedules, exchange digital payments, and settle disputes.
As a Customer Support Representative, you will provide technical support for application users and also serve as a point of contact between the end user and development team. You handle both with the highest degree of courtesy, professionalism, and expediency, striving to resolve client issues with one contact. Support hours are offered from 7am-10pm daily and 8am-8pm on weekends.
• *What you willaccomplish:
• Provide technical support to users of OurFamilyWizard.com
• Quickly resolve user questions and requests in a friendly manner
• Diagnose and report on technical glitches and user suggestions
• Educate users on product features and benefits
• Maintain working knowledge of all company products, services and promotions
• Profile user needs and make recommendations for additional services
• *Who you are:*
• Critical thinker. You can break down and resolve issues quickly and effectively.
• Strong interpersonal skills. You are an effective communicator who shows patience and empathy towards customers.
• Collaborative. You enjoy partnering with cross-functional teams to resolve any inquiries.
• Self-driven. You are curious in nature and take ownership of tasks.
• What you bring:
• High level of web proficiency and strong computer skills
• Demonstrated verbal and written grammatical proficiencies.
• Proficient in Microsoft Office Suite and iWork applications
• In depth knowledge of preferences in Firefox, Safari, Chrome and Internet Explorer
• Comfortable and efficient in Windows, OS, iOS, and Android operating systems
• Experience with various calendaring software, mail clients, and error reporting tools is a plus
• Bilingual in Spanish preferred
• Bachelors/Professional degree or equivalent experience in support roles preferred
• Knowledge of the Family Law industry is a plus
• Great Mission. Creating a safe and productive environment for families to co-exist is extremely important for us; weve been doing it for 19 years and are deeply motivated by adding value to the lives of parents, children, and practitioners.
• Growing Team. While weve been around for a while, we continue to evolve and innovate. Thats what keeps us going! Youll have an opportunity to contribute meaningfully to our engineering organization as we hit our second stride.
• Amazing Culture.* OurFamilyWizard has a positive and supportive culturewe look for people who are curious, inventive, and work to be a little better every single day. In our work together we aim to be smart, humble, hardworking and, above all, collaborative.
Heres a list of our key benefits:
• Full Medical & Dental: OFW pays 100% of the premium for employee AND additional family members
• 401k: Up to a 4% match with immediate vesting
• 12 weeks paid leave for all new parents
• Learning & Development stipend for employees
• Supportive and flexible working environment
