As a Customer Service Support Representative, you will play a crucial role in a business to business manufacturing enviroment by supporting and processing sales orders accurately and efficiently. You will also be answering and assisting customers with questions, product information and order updates. This position is 100% on-site in Brooklyn Park, Minnesota. Please send your resume and interest ... to tracy.rue@randstadusa.com for more information!
salary: $47,840 - $52,000 per year
shift: First
work hours: 8 AM - 4 PM
education: No Degree Required
Responsibilities
• Process order requests
• Coordinate delivery of products and services accurately and timely as defined in established policies, procedures and directives
• Communicate effectively with customers, team members, peers, and managers relating to issues, progress, status and solution
• Responsible for answering, prompt replies, forwarding of calls and messages.
• Enter schedules into order system for coordination with manufacturing team
• Inform customers of material availability
• Maintain accurate pricing records, lists and databases
• Maintain CRM system and customer database with information for both new and existing customers
• Inform customers of shipping and delivery dates
• Assist customers with resolution of simple inquiries
• Perform other duties as assigned by the Manager of Customer Service
Skills
• Customer Relationship Management
• Customer support
• Follow-up
• Active Listening
• Telephone Etiquette
• Empathy
• Interpersonal Sensitivity
• Adapting to Change
• CRM
• Basic Software Skills
• Basic Computer Skills
• Industry Representative
• Customer Service
• CUSTOMER ORDERS/SALES
• Customer Relations
Qualifications
• Years of experience: 3 years
• Experience level: Experienced
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).
Applications accepted on ongoing basis until filled
