About us
The City of St. Louis Park is committed to being a leader in race, equity, and inclusion. As one of the city’s strategic priorities, the city seeks to ensure all practices, programs, policies, and services of the city are fair, inclusive, and equitable. We value diverse perspectives and life experiences, and our strategic vision includes hiring and retaining racially diverse and racially ... conscious staff across all levels of our organization.
About the position
Provide quality customer service by greeting and assisting visitors, answering phones, processing transactions for facility rentals and activity registration, and assisting internal and external customers with various requests.
This position is located at The Rec Center customer service counter, The Rec Center skate shop, and Westwood Hills Nature Center front desk.
Position is part-time and non-benefit earning, working 10 – 30 hours per week from May – September, 2024. Must be able to work days, evenings, weekends and holidays as needed.1. Provide friendly, efficient and effective customer service, through in person, email and telephone contact, in a courteous and helpful manner.
• Emphasize a customer-friendly, helpful approach in serving callers, guests and staff.
• Open and close assigned location as scheduled.
• Maintain a clean, pleasant and professional environment.
• Be familiar with all activities and services provided by the department.
• Communicate schedule changes, events or issues that occurred with supervisor in a timely manner.
- Provide support for programs, activities, and events.
• Provide information and answer inquiries as needed.
• Accept and process membership passes, activity registrations, and facility rental applications accurately in the applicable database.
• Work with other staff as needed for facility or maintenance needs.
- Accurately operate Point of Sale.
• Prepare cash and Point of Sale computer for shift.
• Act as cashier for registration fees, user fees, facility rental fees and point of sale items.
• Close out register at end of shift and prepare daily deposit by comparing revenue received to cash journal.
- Provide service at The Rec Center Skate Shop.
• Open skate shop and prepare for shift, securing area at end of shift.
• Keep area clean and organized.
• Distribute rental skates and care for when returned during public skating and ice skating lessons.
• Supervise participants as needed to ensure public skating rules are enforced.
- Provide basic clerical support including filing, copying, data entry, and other general office functions, and perform other duties as assigned.
• Must be at least 15 years old.
• Previous customer service experience.
• Experience handling cash or credit card payments.
• Computer experience with Microsoft Office and Web-based applications.
• Ability to:
• Understand and speak English clearly.
• Handle complaints and concerns of internal and external customers in a tactful and respectful manner.
• Establish and maintain a good working relationship with staff and the general public.
• Multi-task in a fast-paced environment.
• Work independently and provide customer service in a professional manner.
• Work days, evenings, weekends and holidays.
• Solve problems that may arise and work in a detailed manner.
• One or more years related experience.
• High school diploma or equivalent.
• Ability to speak or understand other languages, especially Spanish, Russian, or Somali.
• Demonstrated cultural competence and comfort with supporting the city’s strategic objectives for advancing racial equity
