Associate Customer Service Representative Business Tax Bureau- Excise Tax Department of Revenue Annual Salary: $33,914.40 Location: 301 W. High Street, Jefferson City, MO DOR’s Vision: To provide every customer the best experience every time.
How This Position Supports The Department’s Vision ... This position will primarily process financial institutions tax returns and payments and Insurance tax payments and billings. In addition, the person in this position will assist in the completion of 3 annual distributions to the cities, counties and school districts in Missouri. Therefore, attention-to-detail is a necessity. In addition, the Excise Tax section processes tobacco and motor fuel taxes and returns, and motor fuel tax consumer refunds. The section actively cross educates employees in the various other functions of the section. Candidates of interest will possess a background in customer service and will have a proven attention to detail. Your work not only can assist Missouri taxpayers with compliance but it can directly impact the distribution of tax funds to local city/county governments/taxpayers as well.
Duties Performed To Support The Department’s Vision
This description may not include all of the duties, knowledge, skills, or abilities associated with this title.
• Process Financial Institutions Tax and Insurance deposits and perform monthly reconciliations of collections.
• Process Financial Institutions Tax returns including the issuance of applicable billings, credits and refunds.
• Prepare monthly, quarterly and annual reports for Financial Institutions Tax and Insurance.
• Process Financial Institutions Tax audit confirmations.
• Answer telephone calls and e-mail inquiries regarding Financial Institutions Tax.
• Assist in the preparation of three (3) annual tax distributions.
• Participate in cross education of other tax distributions in the Excise Tax section.
Core Compentencies Needed
Analytical/ Strategic Thinking Computer Literacy Reliable
Customer Service Attention to Detail Self-motivated
Clear Communication
Qualifications
• Possess a high school diploma or proof of high school equivalency (GED)
• Experience in clerical or office related work.
• Have a commitment to customer service
Please Direct Any Questions About This Position To
The Missouri Department of Revenue Human Resources and Total Rewards office at (573) 751-1291.
We celebrate diversity and are committed to creating an inclusive environment for all employees.
The State of Missouri is an equal opportunity employer
